Call Center Representative

ScaleHouse Talent; Chicopee (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision

401k

Paid training

Advancement opportunities

Flexible scheduling

Job summary

Yankee Home Improvement in Chicopee, MA is seeking an Inside Sales / Call Center Representative. You will speak with homeowners who have expressed interest, build rapport, qualify opportunities, and schedule appointments for our Sales Reps. Training is included and a comprehensive benefits package is provided.

Compensation is $18-$20 per hour with uncapped bonuses based on successful appointments, plus 90-day coaching and advancement opportunities in a fast-paced, high-energy team environment.

Qualifications

• Exceptional communicators with clear, professional phone presence.
• Competitive personalities who thrive on hitting daily and weekly goals.
• Detail-oriented multitaskers comfortable with repetitive work.
• Team players who celebrate group wins and collaborate naturally.
• High-integrity individuals who want to grow within a fast-paced environment.
• Coachable candidates with determination — no experience required; we’ll teach you everything.

Responsibilities

• Be the voice of Yankee Home Improvement speaking with homeowners who have shown interest.
• Build rapport, qualify opportunities, and schedule appointments for Sales Representatives.

Skills

Communication

Multitasking

Teamwork

Integrity

Coaching

Job description

Chicopee, United States | Posted on 04/06/2026

Yankee Home Improvement is one of the most trusted home remodeling companies serving homeowners across New England and New York. With more than 16 years in business, the company has built a strong reputation for integrity, service, and craftsmanship, earning hundreds of five-star reviews and an A+ rating with the Better Business Bureau.

As an Inside Sales / Call Center Representative, you’ll be the voice of Yankee Home speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our Sales Representatives.

What We're Looking For

• Exceptional communicators with clear, professional phone presence
  
• Competitive personalities who thrive on hitting daily and weekly goals
  
• Detail-oriented multitaskers comfortable with repetitive work done excellently
  
• Team players who celebrate group wins and collaborate naturally
  
• High-integrity individuals who want to grow within a fast-paced environment
  
• Coachable candidates with determination — noexperience required, we'll teach you everything
  

What's In It For You

• $18-$20/ HR + uncapped performance bonuses based on successful appointments
  
• Comprehensive paid training with hands-on coaching throughout your first 90 days
  
• Full benefits package including health, dental, vision, and 401k
  
• Flexible scheduling within business hours — day shifts and evening shifts available
  
• Real advancement opportunities in a rapidly growing company
  
• High-energy, fun team environment with group rewards and recognition
  

The Yankee Difference

Yankee Home Improvement was founded with a vision to provide homeowners with a better remodeling experience centered on integrity, quality craftsmanship, and getting the job done right the first time.

Every project is backed by Yankee’s “Never Cattywampus Guarantee,” a promise that the job will be done properly so homeowners can move forward with confidence. This commitment to integrity and service has helped the company earn hundreds of five-star reviews and build one of the most trusted remodeling brands in the region.