Call Center Representative

Coker Group; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Corvette Central in Chattanooga is seeking a customer service representative to handle inbound calls, online chat, and order processing for our Michigan-based operations. You will answer questions, generate quotes for orders, follow up with customers, and collaborate with the sales team to deliver accurate, timely solutions while maintaining a high level of courtesy and product knowledge.

This is a full-time, non-exempt role, Monday–Friday, 8:00am–5:00pm, onsite in Chattanooga with reporting to

Qualifications

• Customer service experience preferred.
• Friendly personality and clear communication.
• Ability to learn and adapt to processes.

Responsibilities

• Handle inbound phone calls to sell Corvette parts.
• Answer questions and resolve customer issues efficiently.
• Generate quotes for orders and follow up with customers.
• Assist customers via online chat and phone while using company systems.

Skills

Customer service

Communication

Problem solving

Team collaboration

Job description

Description

This position is a customer service role based in Chattanooga for our Michigan company, Corvette Central. While based onsite in Chattanooga, this role will report to the sales manager for the Michigan location. This is a full-time non-exempt position. Monday - Friday 8:00am - 5:00pm

Essential Functions

• Selling Corvette parts primarily through in-coming phone calls.
• Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.
• Following up with previous customers.
• Generating quotes for international orders.
• Online chatting through our website.

Key skills and competencies of the position include, but are not limited to:

• Demonstrates a high level of customer service empathy, professionalism, and respect.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.
• Process customer orders/changes/ returns according to established department policies and procedures.
• Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
• Provides timely feedback to the company regarding service failures or customer concerns.
• A willingness to learn and a passion for helping people.
• Answering customer requests or inquiries concerning services, products, billing, etc.
• Delivering superior service identifying and resolving customers’ issues using problem-solving skills.
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients’ products, services, and Promotions.
• Putting the customer first and remaining polite and professional at all times.

Requirements

The successful candidate’s qualifications will include:

• Willing to learn and accept feedback.
• Detail and goal oriented.
• Friendly personality.
• Clearly communicates with others.
• Customer service experience (preferred).
• Basic car knowledge (preferred).

Working Conditions

• Ability to work in a fast paced, call center environment.
• Dexterity of hands to operate a computer keyboard.
• Seeing to read and review material for accuracy.
• Hearing and speaking to exchange information with customers and co-workers.
• Ability to sit for extended periods of time