Sales - Customer Service

Corvette Central; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Corvette Central is seeking a Customer Service Representative for a full-time, non-exempt role in Michigan. Typical hours are Monday to Friday, 8:30am–5:30pm.

The position focuses on answering incoming calls to sell Corvette parts, assisting customers via phone, email, and live chat, and generating quotes for international orders. The ideal candidate demonstrates strong customer service skills, reliable communication, and a willingness to learn.

Qualifications

• Experience in customer service preferred.
• Willing to learn and accept feedback.
• Clear communication with others.
• Basic car knowledge preferred.

Responsibilities

• Sell Corvette parts primarily through in-coming phone calls.
• Provide customer service by answering questions and solving problems using our software, website and staff.
• Follow up with previous customers.
• Generate quotes for international orders.
• Chat with customers through the website.

Skills

Customer service

Phone support

Problem solving

Communication

Empathy

Multitasking

Time management

Sales support

Returns processing

Tech aptitude

Job description

Description

This is a full-time non-exempt position.

Monday - Friday 8:30am - 5:30pm.

Essential Functions

• Selling Corvette parts primarily through in-coming phone calls.


• Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.


• Following up with previous customers.


• Generating quotes for international orders.


• Online chatting through our website.

Key skills and competencies of the position include, but are not limited to:

• Demonstrates a high level of customer service empathy, professionalism, and respect.


• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.


• Process customer orders/changes/ returns according to established department policies and procedures.


• Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.


• Provides timely feedback to the company regarding service failures or customer concerns.


• A willingness to learn and a passion for helping people.


• Answering customer requests or inquiries concerning services, products, billing, etc.


• Delivering superior service identifying and resolving customers’ issues using problem-solving skills.


• Building a positive rapport across a variety of personality types


• Continually maintaining a working knowledge of our clients’ products, services, and Promotions.


• Putting the customer first and remaining polite and professional at all times.

Requirements

• Willing to learn and accept feedback.


• Detail and goal oriented.


• Friendly personality.


• Clearly communicates with others.


• Customer service experience (preferred).


• Basic car knowledge (preferred).

Working Conditions

• Ability to work in a fast paced, call center environment.


• Dexterity of hands to operate a computer keyboard.


• Seeing to read and review material for accuracy.


• Hearing and speaking to exchange information with customers and co-workers.


• Ability to sit for extended periods of time