Sales - Customer Service

Corvette-Central; Sawyer (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Corvette-Central in Sawyer, Oklahoma seeks a full-time customer service representative to assist Corvette parts customers by phone, chat, and email, and to generate quotes for international orders.

You will maintain a high level of service, follow procedures, and build rapport with diverse customers while using our software and website to resolve questions quickly.

Hours are Monday to Friday, 8:30am–5:30pm; a friendly, detail-oriented attitude and willingness to learn are essential.

Qualifications

• Experience in customer service preferred.
• Clear communication with customers.
• Willingness to learn and accept feedback.
• Basic car knowledge preferred.

Responsibilities

• Handle incoming calls for Corvette parts.
• Provide customer service and resolve issues.
• Generate quotes for international orders.
• Follow up with previous customers.
• Assist online chat via website.

Skills

Customer service

Communication

Problem solving

Empathy

Multi-tasking

Tools

CRM software

Job description

Description

This is a full-time non-exempt position.

Monday - Friday 8:30am - 5:30pm.

Essential Functions

• Selling Corvette parts primarily through in-coming phone calls.


• Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.


• Following up with previous customers.


• Generating quotes for international orders.


• Online chatting through our website.

Key skills and competencies of the position include, but are not limited to:

• Demonstrates a high level of customer service empathy, professionalism, and respect.


• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.


• Process customer orders/changes/ returns according to established department policies and procedures.


• Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.


• Provides timely feedback to the company regarding service failures or customer concerns.


• A willingness to learn and a passion for helping people.


• Answering customer requests or inquiries concerning services, products, billing, etc.


• Delivering superior service identifying and resolving customers’ issues using problem-solving skills.


• Building a positive rapport across a variety of personality types


• Continually maintaining a working knowledge of our clients’ products, services, and Promotions.


• Putting the customer first and remaining polite and professional at all times.

Requirements

• Willing to learn and accept feedback.


• Detail and goal oriented.


• Friendly personality.


• Clearly communicates with others.


• Customer service experience (preferred).


• Basic car knowledge (preferred).

Working Conditions

• Ability to work in a fast paced, call center environment.


• Dexterity of hands to operate a computer keyboard.


• Seeing to read and review material for accuracy.


• Hearing and speaking to exchange information with customers and co-workers.


• Ability to sit for extended periods of time