Call Center Representative

SafeSplash Brands, LLC; Bellmore, Northern (NY, KY); Hybrid; USD 19,000 - 30,000; Part time

Benefits offered by this job

Paid training

Work from home

Flexible hours

Opportunities for growth

Job summary

SafeSplash Brands, LLC is hiring a part-time Customer Service Representative to support inbound inquiries for our swim lessons and programs. This remote role requires friendly, sales-aware service to enroll students, answer questions, and coordinate with swim schools and the contact center.

Ideal candidates are reliable, fast learners with strong communication skills, able to work mornings/afternoons/evenings and weekends, and maintain accurate customer records while delivering a seamless,

Qualifications

• Customer-focused mindset delivering reliable, high-quality experiences.
• Able to work independently in a remote setting with regular attendance.
• Strong written and verbal communication and problem-solving skills.
• Experience with Microsoft Office is a plus.

Responsibilities

• Engage with customers via phone, email, chat, and text to address questions about swim lessons.
• Enroll customers in swim programs and provide solutions to enhance satisfaction.
• Process enrollment changes and document requests per policy.
• Coordinate with swim school locations and internal teams to resolve issues.
• Maintain accurate customer information and meet performance standards.

Skills

Customer focus

Accountability

Problem solving

Adaptability

Communication skills

Remote work capability

Microsoft Office

Education

High School Diploma

Job description

SafeSplash is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180+ company-owned and franchised swim schools across the United States. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs , Miller, and Swimtastic .

Summary

The Customer Service Representative at SafeSplash supports inbound customer service for new and existing customers of our swim programs. You’ll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.

We are currently hiring for Fulltime representatives to work mornings, afternoons, evenings, and weekends, 30-40 hours per week.

Responsibilities:

• Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons.
• Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.
• Process and document customer requests for enrollment changes in accordance with policy.
• Communicate professionally with swim school locations and internal team members to solve customer requests and issues.
• Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.
• Maintain accuracy, security, and integrity of all customer information.
• Meet all performance expectations including service, sales, quality, and attendance standards.

Requirements:

• Customer focused mindset – provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity.
• Sense of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve
• An aptitude for problem solving
• Adapts readily to change
• Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions
• Ability to maintain regular attendance, work independently, and achieve goals in a remote setting

Strongly Preferred:

• 1-2 years call center, sales, or customer service experience
• Working knowledge of Microsoft Office software applications
• Ability to speak and write Spanish

Required Education:

• High School Diploma

Job Types: Part-time

• Paid training
• Work from home
• Flexible hours
• Opportunities for growth

Hours of Operation and Schedules:

• Monday-Friday 9am-8pm MST, Saturday 8am-4pm MST, Sunday 8am-4pm EST
• Variable schedules, regular weekend availability required