Call Center Representative

Marketing Consultancy Lab; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Call Center Representative to join their dynamic team. In this role, you will be the first point of contact for valued customers, providing exceptional service and support. Your responsibilities will include handling incoming calls, addressing inquiries, and resolving issues with professionalism and courtesy. This is a fantastic opportunity to develop your customer service skills in a supportive environment, where your contributions will have a meaningful impact on customer satisfaction and loyalty. If you are enthusiastic and enjoy helping others, this position is perfect for you.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in a call center or customer service role preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Resolve customer complaints and issues effectively and efficiently.

Skills

Verbal Communication

Written Communication

Problem-Solving

Customer Service

CRM Software Proficiency

Education

High School Diploma

Additional Certifications

Tools

CRM Software

Job description

Job Title:Call Center Representative

Location: Atlanta, GA

Job Type: Full-time

Job Overview:

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will be responsible for handling incoming calls, addressing inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Document all customer interactions in the company database.
• Assist customers with order placement and account management.
• Perform follow-up calls to ensure customer satisfaction when necessary.

Qualifications & Skills:

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations and irate customers gracefully.
• Proficient in using computers and customer relationship management (CRM) software.