Call Center Representative - Debt Counselor FL 2338 071823

ConServe; Village of Horseheads (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Collections Representative to join their remote team. This role involves assisting consumers in resolving their financial obligations through a consultative approach, prioritizing client satisfaction. Ideal candidates will possess strong communication and problem-solving skills, be detail-oriented, and thrive in a fast-paced environment. With a commitment to fostering financial freedom, this company offers a supportive and rewarding workplace culture. Join a team recognized for its ethical practices and dedication to client relationships, where your contributions will make a real difference.

Benefits

Performance-based monthly bonus opportunity

Award-winning benefits packages

Flexible schedules

Growth opportunities

Qualifications

• Customer-focused individuals with strong communication skills.
• Detail-oriented and capable of working in a fast-paced environment.

Responsibilities

• Manage and collect on delinquent accounts using a consultative approach.
• Make 125-200 calls daily to assess financial situations.
• Maintain accurate records and achieve monthly recovery targets.

Skills

Verbal Communication

Listening Skills

Negotiation Skills

Time Management

Attention to Detail

Problem Solving

Computer Skills

Confidentiality

Education

High School Diploma

Associates Degree

Bachelor's Degree

Job description

Job Description for Collections Representative (Remote - Florida Only)

Please note: This posting is only for candidates residing in Florida. Applications from outside this area will not be considered. This is a remote work opportunity.

ConServe has been a leading provider of accounts receivable management and collection services for 38 years, specializing in customized solutions for colleges, universities, guaranty agencies, private lenders, credit unions, and government contracts.

Our core principle is helping people fulfill their obligations in ways that preserve dignity, enhance self-confidence, and empower them with a sense of control. We call this Fostering Financial Freedom. We pride ourselves on being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly recognized as one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics

Relevant O*NET Codes: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Position Summary

Our Representatives use a consultative approach to manage and collect on delinquent accounts. This approach helps consumers find the best way to resolve their balances, prioritizing client satisfaction. We seek professional individuals who are customer-focused, detail-oriented, and capable of working in a fast-paced environment. If you are motivated, positive, a team player, and a problem solver, you would be a good fit for ConServe.

Essential Duties & Responsibilities

• Obtain information from consumers to assess financial situations and determine solutions
• Provide solutions to enable consumers to resolve obligations voluntarily or administratively
• Gather and maintain proper documentation, ensuring follow-up
• Meet daily, weekly, and monthly goals set by management
• Make between 125-200 calls daily in a call center or remote environment
• Achieve monthly recovery targets
• Maintain accurate records and update systems to maximize contact opportunities
• Perform skip-tracing to locate and contact consumers or businesses
• Adhere to ConServe's Professional Practices Management System, Code of Conduct, and Compliance Program

Education Requirements

• High School Diploma or GED
• Associates or Bachelor's Degree preferred

Skills and Requirements

• Ability to work 8-hour shifts, starting between 8:00 am and 9:30 am EST, ending between 5:00 pm and 6:30 pm EST; shifts are flexible but must be 8 hours
• Willingness to work occasional Saturday mornings (optional)
• Fluent in conversational English with proficient reading and writing skills
• Strong verbal communication, listening, persuasion, and negotiation skills
• Intermediate computer skills for documenting calls and navigating software
• Excellent organizational and time management skills
• Attention to detail and ability to resolve problems independently
• Motivation to learn and collaborate positively with coworkers
• Ability to maintain confidentiality and trustworthiness
• Ability to interact professionally with team members and customers
• Ability to obtain and maintain a Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• Legally eligible to work in the U.S.
• No conflicts of interest with ConServe or clients

Physical Demands

• Occasionally lift/move up to 25 pounds
• Sit or remain sedentary for entire shift
• Talk, listen, and type on a computer throughout the shift

Reasonable accommodations will be made as required by law to enable individuals with disabilities to perform essential functions.

Mission Statement

ConServe is committed to satisfying client needs in a manner that improves the human condition and fosters long-term mutually beneficial relationships with clients, employees, suppliers, partners, and the community.

Disclaimer: This job description is not contractual. Duties may vary and are subject to review and modification as needed.

For accessibility support, contact our Recruiting Department at 585-421-1000, option 7, or email [e-mail].

We are an Equal Opportunity Employer and a Drug-Free Workplace.