Customer Service Call Center Representative(Remote) with Own Equipment

Azaaki, LLC; Indianapolis (IN); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading US security company is seeking a Customer Service Representative with call center experience for a fully remote role. The position involves managing high call volumes and providing exceptional customer service. Candidates must have their own equipment and meet specific performance metrics. There are opportunities for growth into full-time employment based on performance.

Qualifications

• Experience in a call center environment required.
• Must provide excellent communication and customer service.

Responsibilities

• Answering calls from potential and existing customers.
• Handling 200+ calls daily.
• Transferring calls to appropriate departments.

Skills

Customer Service

Communication

Job description

Job Description

Title: Customer Service Representative with Call Center EXP (Work From Home)

Location: 4926 Kernan Boulevard South, Jacksonville, FL 32224 United States.

Duration: 5 to 6+ months (This role can be temp to perm after 6 months dependent on candidate performance)

Request-ID: 5957

Client Name: ADT Security Service

Pay Rate: $15.00/hr. W2

Start Date: June 9, 2025

Interview: Next week

Please note:

• Candidates can be assigned to shifts: 12:30-9:00pm, 1:30-10:00pm, 2:30-11:00pm, or 3:30pm-12:00am.
• Shift selection is not available; candidates must be available for 2nd and 3rd shifts and at least one weekend day.

Job Overview:

Seeking a skilled Customer Service Representative with call center experience to join a leading US security company. This is a fully remote position open to residents of Indianapolis, IN; Newport, KY; Cincinnati, OH; and Jacksonville, FL.

Responsibilities include:

• Answering calls from potential and existing customers, determining call reasons, and transferring to appropriate departments.
• Handling 200+ calls daily.
• Providing excellent communication and customer service.
• Using computer applications effectively.

Equipment Requirements:

• Own equipment including a computer, monitor, headset, and internet connection (wired Ethernet, not Wi-Fi).
• Minimum internet speed: 25 Mbps upload/download.
• Computer specs: Windows 10, Core i3 or higher processor, 16GB RAM.

Training & Performance:

• Training: Monday-Friday, 12:30 PM - 8:00 PM.
• Performance metrics: Schedule adherence 95%+, ACW < 4 seconds, regular call audits.

Screening & Attendance:

• Complete screenings and drug tests within 48 hours of offer.
• No absences allowed in the first 6 weeks.

Growth Opportunities:

• Potential for full-time employment based on performance.