Patient Access Specialist, CCMCP

Cook Children's Health Care System; Prosper (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Childrens Health Care System in Prosper, Texas seeks a Patient Access Specialist for the Admitting/Registration team. This weekend shift role supports a 24/7 operation, focusing on accurate patient registration and revenue cycle readiness.

You will gather demographics and third-party information, explain documentation, and uphold HIPAA and patient rights. Strong customer service, attention to detail, and healthcare insurance knowledge are essential.

Qualifications

• Ability to type, spell, write or print legibly with general knowledge of personal computers.
• Strong interpersonal communication, documentation and customer service skills required.
• 1 year of Health Care experience required in an inpatient or outpatient setting.
• Medical terminology preferred.
• Knowledge of health care insurance and managed care preferred.

Responsibilities

• Facilitate the patient registration flow by gathering patient demographic and third-party information with a high degree of accuracy.
• Maintain a high level of customer service to establish positive relationships with patients, families and co-workers.
• Explain and deploy legal, ethical and compliance-related documents at the time of registration.
• Maintain knowledge of HIPAA, JCAHO, Patient Rights and Responsibilities, and payer policies.

Skills

Typing

Interpersonal communication

Customer service

Medical terminology

Insurance knowledge

Education

High School diploma or equivalent

Job description

Location: Medical Center-Prosper

Department: Admitting/Registration

Shift: Weekend Shift (United States of America)

Standard Weekly Hours: 36

Summary

Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service, therefore, the Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The Patient Access Specialist provides access to services provided at the hospital and/or clinic. This position is primarily responsible to facilitate the patient registration flow by gathering patient demographic and third-party information with a high degree of accuracy. This position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and families. Critical to this position is understanding the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to CCMC. This position also requires timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The PAS is responsible for maintaining a sound knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures. Maintain knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction. This position does not provide patient care but may be performed in a patient care area.

Education & Experience

• High School diploma or equivalent required.


• Ability to type, spell, write or print legibly with general knowledge of personal computers required.


• Strong interpersonal communication, documentation and customer service skills required.


• 1 years of Health Care experience required in an inpatient or outpatient setting.


• Medical terminology preferred.


• Knowledge of health care insurance and managed care preferred.

Hours

Saturday, Sunday, and Monday: 6:00am to 6:30pm

About Us

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.