Call Center Rep- Part-Time Overnights

BJC HealthCare; United States; Remote; USD 24.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental/vision

Disability insurance

401(k) with match

Paid Time Off

Zusammenfassung

Barnes-Jewish Hospital on the Washington University Medical Center campus is seeking a Call Center Representative to join the Telecommunications department. The role handles patient, family and staff inquiries from a central contact point, with training on days, evenings and overnights.

The position supports online databases, paging, and clerical tasks while delivering courteous, professional service. Schedule includes 11:30p-8a with mandatory overtime, rotating holidays, and Fridays-Sundays

Qualifikationen

• High School Diploma or GED is required.
• 2–5 years of call center/customer service experience preferred.
• Ability to train on days, evenings and overnights.

Aufgaben

• Answers and directs inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Performs clerical duties, organizes and maintains records.
• Delivers exceptional service by answering, directing and paging per the customer's request.

Kenntnisse

Customer service

Call center

Communication skills

Teamwork

Ausbildung

High School Diploma or GED

Jobbeschreibung

Pay range $17.50 – $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

Job Description

Additional Information About the Role

Barnes-Jewish Hospital needs You!

Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!

Schedule:

• 11:30p-8a
• Must work every Friday-Sunday and Tuesday
• Mandatory Overtime Required
• Rotating Holidays
• Must be able to train on days, evenings and overnights!

Come thrive with BJC HealthCare!

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Barnes Jewish Hospital Operator Services department consists of professional friendly Customer Service Personnel, Operators, Leads, Coordinator and Supervisor.¿ It is the role of the Operator Service department to provide professional, Courteous, fast and friendly customer service. It is our role to service the patient, family and entire BJH community by ensuring they are able to reach, their family, friends and staff members.¿ The Operator Services department serves as the connection between the patient, family and staff for general information as well as emergent information/situations.

Preferred Qualifications

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Education

• High School Diploma or GED

Experience

• <2 years
• No Experience

Preferred Requirements

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·