Call Center Rep/Appointment Setter

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 23,419 - 31,684; Full time

Job summary

Harris Plumbing, Heating, Air, & Electrical in South Jersey seeks an experienced Call Center Rep/Appointment Setter to deliver 5-star customer service across phone, chat, email, and portals. Pay rate starts at $20/hr.

You will handle inbound and outbound calls, book opportunities, collect and verify customer data, and maintain accurate documentation in all systems while collaborating with the team to improve call flow and overall customer experience.

Qualifications

• Strong verbal and written communication skills.
• Proficient typing skills and the ability to navigate multiple software systems.
• High attention to detail with accurate documentation.
• Self-motivated, dependable, and team-oriented.
• Positive, customer-first mindset and problem-solving ability.
• Ability to manage conversations across phone, chat, email, and portals.

Responsibilities

• Deliver exceptional customer service on inbound and outbound interactions.
• Make outbound follow-ups to convert conversations into booked appointments.
• Accurately collect, verify, and document customer information in systems
• Book opportunities and manage the customer experience from first contact to resolution.
• Collaborate with the team to improve call flow and processes.

Skills

Verbal communication

Written communication

Attention to detail

Team collaboration

Customer focus

Typing speed

Tools

CRM software

Job description

Harris Plumbing, Heating, Air, & Electrical is a growing, locally owned and operated full-service residential home services company based in South Jersey. We proudly serve homeowners throughout the Tri-State area, delivering 5-star plumbing, heating, cooling, and electrical services through a proven, customer-focused service system.

Harris is currently in search of an experienced Call Center Rep/Appointment Setter!

Pay rate: starting at $20/hr

RESPONSIBILITIES

• Deliver 5-star customer service on every inbound and outbound interaction—our customers are the reason we do what we do
• Professionally handle inbound calls and make outbound follow-ups to convert conversations into booked opportunities
• Accurately collect, verify, and document customer information in all systems
• Take ownership and pride in the quality, accuracy, and consistency of your work
• Communicate with customers through phone, live chat, email, portals, and other electronic platforms
• Actively manage customer satisfaction by completing happy calls, sending follow-up communications, and responding to reviews when assigned
• Take full ownership of the customer experience from first contact through resolution
• Collaborate as part of a team that shares ideas to improve call flow, processes, and the overall customer experience
• Maintain a positive, professional attitude and demonstrate a willingness to learn, grow, and adapt every day

QUALIFICATIONS

• Strong verbal and written communication skills with the ability to engage customers professionally on inbound and outbound calls
• Proficient typing skills and the ability to quickly learn and navigate multiple software systems and applications
• High attention to detail with a strong focus on accuracy and proper documentation
• Self-motivated, dependable, and results-driven, with the ability to work well both independently and as part of a team
• Positive, optimistic attitude with a people-first mindset and strong customer focus
• Strong problem-solving skills with the ability to think quickly, collaborate, and work well on a team in a fast-paced call center environment