Appointment Setter - 5-Star Call Center Rep

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 23,419 - 31,684; Full time

Job summary

Harris Plumbing, Heating, Air, & Electrical in South Jersey seeks an experienced Call Center Rep/Appointment Setter to deliver 5-star customer service across phone, chat, email, and portals. Pay rate starts at $20/hr.

You will handle inbound and outbound calls, book opportunities, collect and verify customer data, and maintain accurate documentation in all systems while collaborating with the team to improve call flow and overall customer experience.

Qualifications

• Strong verbal and written communication skills.
• Proficient typing skills and the ability to navigate multiple software systems.
• High attention to detail with accurate documentation.
• Self-motivated, dependable, and team-oriented.
• Positive, customer-first mindset and problem-solving ability.
• Ability to manage conversations across phone, chat, email, and portals.

Responsibilities

• Deliver exceptional customer service on inbound and outbound interactions.
• Make outbound follow-ups to convert conversations into booked appointments.
• Accurately collect, verify, and document customer information in systems
• Book opportunities and manage the customer experience from first contact to resolution.
• Collaborate with the team to improve call flow and processes.

Skills

Verbal communication

Written communication

Attention to detail

Team collaboration

Customer focus

Typing speed

Tools

CRM software

Job description

Harris Plumbing, Heating, Air, & Electrical in South Jersey seeks an experienced Call Center Rep/Appointment Setter to deliver 5-star customer service across phone, chat, email, and portals. Pay rate starts at $20/hr.

You will handle inbound and outbound calls, book opportunities, collect and verify customer data, and maintain accurate documentation in all systems while collaborating with the team to improve call flow and overall customer experience.