Call Center Rep

Surgery Partners, Inc; Bryan (TX); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Surgery Partners, Inc in Bryan, TX is seeking a friendly medical receptionist to greet patients over the phone, collect demographics and insurance details, and help schedule appointments.

You will maintain accurate patient records, verify coverage, gather referrals and medical information as needed, and route calls to the appropriate staff while upholding privacy and security.

Qualifications

• Welcoming patients and visitors by phone with professionalism
• Polite, consistent phone etiquette for calls
• Maintaining a clean, organized call center environment

Responsibilities

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime
• Protects patient confidentiality by making sure protected health information is secured

Job description

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime
• Protects patient confidentiality by making sure protected health information is secured