Call Center Rep

HUMBLE VASCULAR SURGICAL CENTER INC; Bryan (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Humble Vascular Surgical Center Inc. in Bryan, TX, seeks a front desk receptionist to handle patient calls, registration, and appointment scheduling. You will collect demographic and insurance information, update records, and ensure patient confidentiality while delivering a courteous, professional experience.

The role requires strong communication, accuracy in data entry, and teamwork to support providers and staff in a busy clinic environment.

Qualifications

• Greet and assist patients with professionalism over the phone.
• Collect and verify patient information including demographics and insurance details.
• Schedule appointments per provider guidelines and document interactions accurately.

Responsibilities

• Answer and route calls with polite, consistent etiquette.
• Maintain a clean, organized call center area.
• Register new patients and update existing demographics.
• Gather information for scheduling (insurance eligibility, referrals, records).
• Maintain accurate patient records and confidentiality.

Skills

Phone etiquette

Excellent communication

Data entry

Multitasking

Patient service

Team player

Education

High school diploma or equivalent

Tools

EMR software

Job description

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime
• Protects patient confidentiality by making sure protected health information is secured