Call Center Agent

South Palm Orthopedics, P.A.; Delray Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

South Palm Orthopedics, P.A. in Delray Beach, Florida is seeking a dedicated individual to handle patient interactions including greeting patients and answering phones. Responsibilities include scheduling appointments, scanning insurance eligibility, and maintaining records.

The ideal candidate will have excellent communication skills and attention to detail to ensure a smooth experience for patients. This role supports the administrative supervisor and practice administrator while helping to coordinate patient care needs.

Responsibilities

• Greet patients and answer phones.
• Schedule patient appointments and handle reminders.
• Scan insurance eligibility and document in patient accounts.
• Disclose information as needed following HIPAA guidelines.
• Maintain cleanliness in waiting room areas.

Job description

• Reports to Administrative Supervisor and Practice Administrator
• Greet patients, answer phones
• Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
• Scan insurance eligibility and document in patient account
• Distribute information and forms, either paper or electronic
• Populate new patient information into records and update information for existing patients.
• Scan documents into electronic health record as necessary
• Disclose information when required, using appropriate guidelines and following HIPAA regulations
• Perform routine straightening and cleaning of waiting room areas
• Attend staff meetings and complete mandatory in-service education/training
• Perform other duties or special projects as required or as assigned by management.