Call Center Patient Representative

Urologic Specialists; Merrillville (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

Urologic Specialists in Merrillville, IN is seeking a Call Center Patient Representative to manage phone inquiries, schedule patient appointments, and update patient demographics. This on-site, full-time role operates Monday through Friday with no weekend or night shifts.

The position emphasizes HIPAA compliance, accurate data entry, insurance verification, and customer service excellence. Candidates should have a High School diploma and prior medical office experience; extensive benefits

Qualifications

• High School diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Excellent communication and customer-service skills.

Responsibilities

• Acquire demographic, financial, medical and insurance information from patients.
• Answer telephones in a professional manner.
• Schedule appointments.
• Enter and update patient demographic information in EMR.
• Verify and update patient insurance information.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.
• Adhere to HIPAA and organizational policies.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal and written communication

EMR knowledge

HIPAA compliance

Phone etiquette

Medical office experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

GENERAL SUMMARY

• work location: 400 W 84th Drive, Merrillville, In 46410
• Full Time position
• Monday-Friday schedule
• No weekends or nights at this time!
• We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%