Call Center Patient Representative

Michigan Institute Of Urology; Sterling Heights (MI); On-site; USD 42,981,000 - 63,039,000; Full time

Job summary

Solaris Health in Sterling Heights, MI, is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and verify insurance information. This full-time role requires accurate data entry of patient demographics and efficient use of the EMR system.

Ideal candidates will be detail-oriented, customer-focused, and able to maintain composure in demanding situations, while complying with HIPAA and Health Code policies. Experience in a medical office is preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• HIPAA/privacy requirements must be followed.

Responsibilities

• Answer telephones in a professional manner and schedule appointments.
• Enter and update patient demographics in the EMR system.
• Verify and update patient insurance information.
• Register new patients and address patient inquiries.
• Take messages and ensure timely communication with staff and patients.
• Adhere to all health and safety policies and compliance training.

Skills

Multitasking

Customer service

Attention to detail

Verbal communication

Written communication

EMR knowledge

Microsoft Office

HIPAA compliance

Healthcare IT

Education

High School Diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Full-time

Description

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities Include But Are Not Limited To

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/ or violations to a supervisor and/ or the Compliance Department; and the timely completion the Annual Compliance Training.

Certifications, Licensures Or Registry Requirements

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Education Requirements

• High School Diploma or equivalent required.

Experience Requirements

• Previous experience in a busy medical office preferred.

Required Travel

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%