Patient Service Representative I

UROPARTNERS LLC; Western Springs (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

UROPARTNERS LLC in Western Springs, IL is hiring a Patient Service Representative I to deliver exceptional patient care by phone and in person. You will manage front-desk operations, register patients, collect co-pays, and coordinate scheduling to ensure a smooth intake and checkout.

This is a full-time, M-F role with a starting pay range of $18.00-19.25 per hour and a comprehensive benefits package including PTO, holidays, and health/dental/vision insurance.

Qualifications

• Minimum 1–3 years customer service experience, preferably in a medical office.
• Knowledge of CPT/ ICD-10 coding is a plus.
• Ability to answer multiple incoming telephone calls and greet patients professionally.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information.
• Collects outstanding patient balances and processes payments.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and records into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates patient flow by notifying providers of arrivals and delays.
• Schedules follow-up services and office visits.

Skills

Customer service

Multitasking

Communication skills

Organizational skills

HIPAA compliance

Phone handling

Medical terminology

Data entry

Office software

Education

High school diploma

Some college coursework

Tools

EMR systems

Microsoft Office

Job description

Description

GENERAL SUMMARY

• Work Location: 5201 S Willow Springs Rd #380 Lagrange, Il 60525
• Full Time; M-F. No nights, weekends, or observed holidays at this time!
• Starting range: $18.00-19.25
• We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Complies with HR confidentiality standards.

Requirements

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.
• Some college work preferred.

EXPERIENCE REQUIREMENTS

• Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%