Call Center Patient Representative Hybrid

Michigan Institute Of Urology; Sterling Heights (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Michigan Institute Of Urology seeks a Call Center Patient Representative to handle reception duties, schedule appointments, and verify patient demographic and insurance information. You will answer phones professionally and maintain patient records using EMR systems.

Prior experience in a busy medical office is preferred, along with strict HIPAA compliance and attention to detail. The role requires strong communication skills, multitasking ability, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Compliance with HIPAA and health and safety policies.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments and verify information.
• Enter and update patient demographics and insurance details.
• Take messages using electronic medical records.
• Register new patients and address patient inquiries.
• Resolve patient concerns and return calls as needed.

Skills

Multitasking

Customer orientation

Detail oriented

Verbal and written communication

Healthcare systems (EMR)

Microsoft Office

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Job Type

Full-time

Responsibilities Include But Are Not Limited To

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

Certifications, Licensures Or Registry Requirements

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Education Requirements

• High School Diploma or equivalent required.

Experience Requirements

• Previous experience in a busy medical office preferred.

Required Travel

• N/A

PHYSICAL DEMANDS

• Carrying Weight Frequency
• 1-25 lbs. Frequent from 34% to 66%
• 26-50 lbs. Occasionally from 2% to 33%
• Pushing/Pulling Frequency
• 1-25 lbs. Seldom, up to 2%
• 100 + lbs. Seldom, up to 2%
• Lifting - Height, Weight Frequency
• Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
• Floor to Chest, 26-50 lbs. Seldom: up to 2%
• Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
• Floor to Waist, 26-50 lbs. Seldom: up to 2%