Call Center Patient Representative

MidLantic Urology; Chester (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

MidLantic Urology is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and enter patient demographics accurately. You will verify insurance information and assist patients with inquiries while maintaining HIPAA compliance in a compassionate, professional environment.

The role requires excellent communication skills, multitasking ability, and familiarity with EMR systems and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge of healthcare systems operations such as EMR.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones promptly and professionally.
• Schedule appointments.
• Enter and update patient demographics.
• Verify insurance information.
• Take messages for patients using EMR.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal & written communication

EMR knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%