Call Center Patient Representative

Centers for Advanced Urology; West Goshen Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Solaris Health is seeking a Call Center Patient Representative to handle phone inquiries, schedule appointments, and verify patient demographics and insurance information. The role emphasizes accuracy, patient sensitivity, and adherence to HIPAA.

Responsibilities include updating patient records, registering new patients, and routing requests. A high school diploma and prior medical office experience are preferred; strong communication and multitasking skills are essential for success.

Qualifications

• Adept at multitasking in a fast-paced environment.
• Customer-oriented with ability to remain calm under pressure.
• Detail-oriented with strong accuracy in data entry.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments and enter/update demographic information.
• Verify insurance information and register new patients.
• Take messages for patients using EMR.
• Update registration and insurance information for existing patients.
• Resolve patient concerns and return calls as needed.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal and written communication

EMR knowledge

Microsoft Office

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%