CALL CENTER OPERATOR

Compass Group USA; Garfield Heights (OH); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Job summary

Morrison Healthcare in Garfield Heights, OH, is seeking a part-time Call Center Operator to secure patient meal selections and handle special requests via telephone or in person. Shifts may include various daytime hours, with a focus on compassionate patient service.

Qualified candidates will have call center or food service experience and the ability to communicate clearly with patients and healthcare staff. This role offers competitive pay and benefits as part of Morrison Healthcare.

Qualifications

• Some call center/food service experience is required.

Responsibilities

• Responsible for securing patient meal selections and special requests via telephone or face-to-face interactions.
• Follows proper telephone etiquette with patients, visitors and healthcare professionals.
• Offers alternatives to menu within prescribed diet guidelines and accommodates allergies, cultural and religious preferences.
• Resolves patient concerns or complaints promptly and reports needed assistance to supervisor.

Skills

Call center experience

Food service experience

Job description

Select how often (in days) to receive an alert:

• We have several openings for a part-timeCALL CENTER OPERATORposition.
• Location: Cleveland Clinic - Marymount- 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications acceptedonly.
• Schedule:Shifts could include 6-1:30pm, 7-11am and 3-7pm
• Requirement:Some call center/food service experience
• Pay Range: $17.00per hour to$19.00per hour.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions.

Essential Duties and Responsibilities:

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Application Deadline: applications are accepted ongoing until all openings are filled for this position.

Morrison Healthcare maintains a drug-free workplace.