Call Center Onboarding & Training Supervisor

att; Cerritos (CA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Employee wellness programs

Employee discounts up to 50% off on AT

AT&T mobility plans discounts

Job summary

AT&T in Cerritos, California, is seeking a Supervisory role to oversee onboarding, training, and nesting progression for new call center hires. This position requires office presence a minimum of 5 days per week in the posted location, with no relocation offered.

The role focuses on guiding new hires through onboarding, managing attendance, engagement, and development, and ensuring a smooth transition to production while improving productivity and reducing attrition.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 3+ years of related experience.

Responsibilities

• Onboarding and Training: guide new hires through onboarding processes, ensuring tasks and proficiency in systems, processes, and knowledge.
• Employee Development: manage expectations, attendance, engagement, and skill transfers for direct reports.
• Performance and Productivity: support ramp-up period to enhance results, productivity, and reduce attrition.
• Supervisory Responsibilities: direct oversight of a team, addressing behavioral and attendance issues, ensuring transitions to production.

Skills

Leadership

Team management

Onboarding

Training

Education

Bachelor’s degree (BS/BA) desired

Job description

AT&T in Cerritos, California, is seeking a Supervisory role to oversee onboarding, training, and nesting progression for new call center hires. This position requires office presence a minimum of 5 days per week in the posted location, with no relocation offered.

The role focuses on guiding new hires through onboarding, managing attendance, engagement, and development, and ensuring a smooth transition to production while improving productivity and reducing attrition.