Manager-Call Center New Hire

att; Cerritos (CA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Employee wellness programs

Employee discounts up to 50% off on AT

AT&T mobility plans discounts

Job summary

AT&T in Cerritos, California, is seeking a Supervisory role to oversee onboarding, training, and nesting progression for new call center hires. This position requires office presence a minimum of 5 days per week in the posted location, with no relocation offered.

The role focuses on guiding new hires through onboarding, managing attendance, engagement, and development, and ensuring a smooth transition to production while improving productivity and reducing attrition.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 3+ years of related experience.

Responsibilities

• Onboarding and Training: guide new hires through onboarding processes, ensuring tasks and proficiency in systems, processes, and knowledge.
• Employee Development: manage expectations, attendance, engagement, and skill transfers for direct reports.
• Performance and Productivity: support ramp-up period to enhance results, productivity, and reduce attrition.
• Supervisory Responsibilities: direct oversight of a team, addressing behavioral and attendance issues, ensuring transitions to production.

Skills

Leadership

Team management

Onboarding

Training

Education

Bachelor’s degree (BS/BA) desired

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose

The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.

Key Responsibilities

• Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge.
• Employee Development: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.

Job Contribution

Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Supervisor: Yes

Education/Experience

Bachelor’s degree (BS/BA) desired. 3+ years of related experience.

Our Manager-Call Center New Hire jobs earn between $71,900.00 - $107,900.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Cerritos, California

Salary Range

$71,900.00 - $107,900.00

Equal Employment Opportunity

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Background Check Policy

AT&T is a fair chance employer and does not initiate a background check until an offer is made.