Associate Director, Call Center Onboarding & Development

att; Orlando (FL); On-site; USD 97,000 - 118,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Tuition reimbursement

Paid Time Off

Paid Parental Leave

Caregiver Leave

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T in Orlando, Florida is seeking a supervisory professional to oversee and support the onboarding, training, and nesting progression of new call center hires, ensuring proficiency and smooth transition to production.

This role leads a team, guides performance and attendance, and partners with Talent Acquisition and Learning & Development to drive engagement, career growth, and retention.

Qualifications

• Experience supervising call center staff or similar teams.
• Ability to guide onboarding, training, and nesting processes.
• Strong focus on performance, attendance, and development.

Responsibilities

• Onboarding and Training: guide new hires through onboarding, ensure task completion and proficiency.
• Employee Development: manage expectations, attendance, engagement, and skill transfer.
• Performance and Productivity: support ramp-up and reduce attrition.
• Supervisory Responsibilities: oversee a team and address behavioral/attendance issues.

Skills

Supervisory experience

Onboarding & training

Employee development

Education

Bachelor's degree (BS/BA)

Job description

AT&T in Orlando, Florida is seeking a supervisory professional to oversee and support the onboarding, training, and nesting progression of new call center hires, ensuring proficiency and smooth transition to production.

This role leads a team, guides performance and attendance, and partners with Talent Acquisition and Learning & Development to drive engagement, career growth, and retention.