Call Center Manager

Premier Health Systems; Gaithersburg (MD); Presencial; USD 107.000 - 166.000; Jornada completa

Descripción de la vacante

Premier Health Systems in Gaithersburg, MD is building a strong revenue team and seeks a Call Center Manager to anchor it. This internship role offers a substantial salary range and clear growth, with real ownership over work and a fast-paced, data-driven environment.

You will lead outbound and CRM handoffs, own relationships in Maryland, and drive demand forecasting and ROI reporting to guide investments. The role emphasizes documentation, cross-functional collaboration, and a results-driven

Formación

• 6+ years using Genesys Cloud in a sales/marketing context.
• Excellent written and verbal communication skills.
• Clarity of thought reflected in tidy documentation.

Responsabilidades

• Write follow-ups that get answered.
• Own the handoff doc ensuring nothing falls between outbound calling and CRM.
• Maintain MD relationships and lead generation momentum.
• Tune ad creative to improve cost-per-lead.
• Forecast demand and align marketing investment with sales objectives.
• Monitor competitor pricing in MD.
• Report attribution and channel ROI to inform budget cycles.
• Own the funnel from first click to closed-won.

Conocimientos

Genesys Cloud

Written & verbal communication

Documentation

Sales & marketing

Descripción del empleo

Premier Health Systems is assembling a high-performing revenue team, and we want a Call Center Manager to anchor it in Gaithersburg, MD. This internship Call Center Manager role offers a $107,000 - $166,000 salary, real ownership over your work, and a clear path to grow alongside a team that ships.

Key Responsibilities

• Write follow-ups that get answered, not the ones that get ignored
• Own the handoff doc that keeps nothing falling between Outbound Calling and CRM
• Carry the MD number and the relationships that make it real
• Tune the ad creative until the sales marketing cost-per-lead drops
• Forecast demand and align marketing investment with sales objectives
• Keep a finger on competitor pricing across MD
• Report on attribution and channel ROI to inform the $107,000 - $166,000 budget cycle
• Own the funnel from first click to closed-won, top to bottom

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Excellent written and verbal communication skills
• 6+ years putting Genesys Cloud to work in a sales marketing setting
• Clarity of thought that shows up in tidy documentation
• Fluency in Initiative earned the hard way, not just from a tutorial
• Critical thinking skills and sound, independent judgment
• Flexibility to adapt your approach as business needs evolve

Equal parts laboratory and workshop, Premier Health Systems builds customer-centric sales marketing products that hold up far beyond the borders of Gaithersburg, MD. At Premier Health Systems feedback has a short half-life, delivered close to the moment it can still help.

We trade fair $107,000 - $166,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

Updated on the spot, the Premier Health Systems hiring team is reviewing in real time.