VP, Contact Center - AI-Powered Lead Gen & Revenue Growth

John Evans Recruiting; Baltimore (MD); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

John Evans Recruiting is seeking a Vice President, Contact Center for a high-growth call center in Baltimore, Maryland. This role involves leading a substantial team of over 150 call center representatives dedicated to outbound sales and marketing.

The ideal candidate must possess significant experience in contact center leadership, particularly in the B2C industry, and exhibit a successful track record in revenue generation and workforce management.

Qualifications

• 15+ years of contact center leadership experience.
• 5+ years of revenue-driving experience in sales-focused contact centers.
• Proven expertise in implementing AI and technology efficiencies.

Responsibilities

• Lead a growing team of 150-200+ call center representatives.
• Manage workforce operations for a high growth call center.
• Focus exclusively on outbound marketing and sales.

Skills

Contact center leadership

Workforce management

Outbound lead generation

B2C industry experience

Implementing efficiencies with AI

Job description

John Evans Recruiting is seeking a Vice President, Contact Center for a high-growth call center in Baltimore, Maryland. This role involves leading a substantial team of over 150 call center representatives dedicated to outbound sales and marketing.

The ideal candidate must possess significant experience in contact center leadership, particularly in the B2C industry, and exhibit a successful track record in revenue generation and workforce management.