Call Center Manager — Lead Teams & Elevate Service

ICES: Data, Discovery, Better Health; Lakeland (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Speedy Tech Services is seeking motivated individuals who can work well in a team or independently, enjoy helping people, and are ready for daily challenges. This role offers a solid starting salary and room for growth within a busy, supportive firm.

The position emphasizes strong customer service, communication, and proficiency with Microsoft Office and the Service Titan CRM, with opportunities for continual training.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong customer service and professional communication skills.
• Ability to work independently and as part of a team.
• Proficient with Excel, Word and PowerPoint; experience with Service Titan CRM.
• Good English composition, telephone etiquette and email systems knowledge.

Skills

Customer service

Professional communication

Interpersonal communication

Teamwork

Telephone etiquette

Email etiquette

Bilingual (nice to have)

Education

High school diploma/GED

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Service Titan CRM

Job description

Speedy Tech Services is seeking motivated individuals who can work well in a team or independently, enjoy helping people, and are ready for daily challenges. This role offers a solid starting salary and room for growth within a busy, supportive firm.

The position emphasizes strong customer service, communication, and proficiency with Microsoft Office and the Service Titan CRM, with opportunities for continual training.