Call Center Manager

ICES: Data, Discovery, Better Health; Lakeland (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Speedy Tech Services is seeking motivated individuals who can work well in a team or independently, enjoy helping people, and are ready for daily challenges. This role offers a solid starting salary and room for growth within a busy, supportive firm.

The position emphasizes strong customer service, communication, and proficiency with Microsoft Office and the Service Titan CRM, with opportunities for continual training.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong customer service and professional communication skills.
• Ability to work independently and as part of a team.
• Proficient with Excel, Word and PowerPoint; experience with Service Titan CRM.
• Good English composition, telephone etiquette and email systems knowledge.

Skills

Customer service

Professional communication

Interpersonal communication

Teamwork

Telephone etiquette

Email etiquette

Bilingual (nice to have)

Education

High school diploma/GED

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Service Titan CRM

Job description

You’re looking for a job for a reason…

• You’re tired of where you’re working?
• Maybe you don’t feel like you’re getting paid what you deserve?
• Maybe you don’t like your boss and don’t feel like he/she supports you?
• Maybe you just don’t like your company—and you know there’s something better?

The bottom line is: You need a change.You want something more!

And we can help you at Speedy Tech Services.

You simply need to be highly motivated; love to be part of a team, but work well individually; welcome learning new things; enjoy interacting with people; and be ready for a new challenge every single day…

What’s in it for you?Excellent question!You want to work for us because I can promise you a new career that you’ll love filled with:

• Great money! ($50,000 to $75,000 in your first year.)
• Great benefits! (full health, dental, vision, and retirement plans)
• Great opportunity! (We’re busy year-round! No sitting at home and worrying!)
• Growth potential! (We grow every year, which means we’re looking for future managers!)
• Continual training & education!
• and most importantly: PERSONAL SATISFACTION DOING A JOB YOU WILL LOVE!!!

You want to work for a business that believes and supports YOU!!!In fact, we operate this company using the “TRIPLE WIN” model…

3 Reasons You’ll LOVE Working for Us…

1. Our employees must win!
   We realize that the only way to have happy customers is to have a happy team of people serving them!We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful.And for doing a great job, they receive tremendous financial rewards—as well as incredible career satisfaction.This is a workplace you’ll enjoy being a part of.

1. Our customers must win!
   We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services.If they don’t, we do whatever is necessary to make them wildly happy they did business with us—so much so that they insist on telling their friends and family!

1. Our company must win!
   We believe if we’ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win.And we must win—and be financially successful—to help more customers and provide more opportunity for our employees and their families.

Requirements:

• High school diploma/GED required
• Associate degree preferred but not required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and Powerpoint
• Proficient with Service Titan CRM.
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• Bilingual a plus, not required

Thanks for taking time to read our post.

Justin Witherite

Owner

Speedy Tech Services