Call Center Manager: Lead, Coach & Optimize Appointments

Luxury Bath Technologies; Oklahoma City (OK); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary.

Performance-based bonus opportunities.

Paid training.

Career advancement opportunities.

Supportive team environment.

Opportunity to work for a growing and尊

Job summary

Luxury Bath Technologies in Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This role oversees daily operations, supervises Representatives, and ensures appointments are confirmed while driving performance.

The ideal candidate has prior call center management experience, strong leadership and communication skills, and a track record of delivering excellent customer service. Evening and weekend availability is required.

Qualifications

• Previous management or supervisory experience in a call center is required.
• Strong leadership and coaching skills are essential.
• Customer service and conflict-resolution experience.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office and CRM systems.
• Highly organized with the ability to multitask.
• Goal-oriented with a proven ability to motivate a team.
• Must be available to work evenings and weekends as needed.

Responsibilities

• Manage the day-to-day operations of the call center.
• Recruit, hire, train, coach, and motivate Call Center Representatives.
• Schedule and confirm appointments for the sales team.
• Answer inbound customer calls and make outbound confirmation calls.
• Monitor team performance and provide ongoing coaching and support.
• Manage sales representatives' schedules to maximize efficiency.
• Resolve customer concerns and escalated issues professionally.
• Track call center metrics and ensure weekly and monthly goals are achieved.
• Maintain accurate customer records and reporting.
• Foster a positive, team-oriented work environment.

Skills

Leadership

Coaching

Customer service

Communication

Organization

Time management

Tools

CRM systems

Microsoft Office

Job description

Luxury Bath Technologies in Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This role oversees daily operations, supervises Representatives, and ensures appointments are confirmed while driving performance.

The ideal candidate has prior call center management experience, strong leadership and communication skills, and a track record of delivering excellent customer service. Evening and weekend availability is required.