Confirmation Call Center Manager

Luxury Bath; Oklahoma City (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Career advancement opportunities

Supportive team environment

Growing company

Job summary

LBT of Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This role oversees daily operations of the confirmation department, supervises representatives, and ensures appointments are confirmed to support the sales team.

The ideal candidate has prior call center management experience, strong leadership and communication skills, and a commitment to delivering exceptional customer service. Evening and weekend availability may be required.

Qualifications

• Experience managing a call center.
• Strong leadership and communication skills.
• Customer service and conflict-resolution background.
• Excellent verbal and written communication.
• Proficiency with CRM systems and Microsoft Office.
• Must be available to work evenings and weekends as needed.

Responsibilities

• Manage day-to-day operations of the call center.
• Recruit, hire, train, coach, and motivate call center representatives.
• Schedule and confirm appointments for the sales team.
• Answer inbound calls and make outbound confirmations.
• Monitor performance and provide coaching.
• Manage sales representatives' schedules.
• Resolve customer concerns professionally.
• Track metrics and achieve weekly/monthly goals.
• Maintain accurate customer records and reporting.
• Foster a positive, team-oriented environment.

Skills

Leadership

Call center management

Customer service

CRM systems

Scheduling

Coaching

Evenings/weekends

Tools

Microsoft Office

CRM software

Job description

LBT of Oklahoma City

Oklahoma City, OK

Job Type: Full-time

Pay: Competitive salary + performance-based bonuses

Full Job Description

LBT of Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This position is responsible for managing the daily operations of the confirmation department, supervising call center representatives, ensuring appointments are confirmed, and helping the team achieve performance goals.

The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities

• Manage the day-to-day operations of the call center.
• Recruit, hire, train, coach, and motivate call center representatives.
• Schedule and confirm appointments for the sales team.
• Answer inbound customer calls and make outbound confirmation calls.
• Monitor team performance and provide ongoing coaching and support.
• Manage sales representatives' schedules to maximize efficiency.
• Resolve customer concerns and escalated issues professionally.
• Track call center metrics and ensure weekly and monthly goals are achieved.
• Maintain accurate customer records and reporting.
• Foster a positive, team‑oriented work environment.

Qualifications

• Previous management or supervisory experience in a call center required.
• Strong leadership and coaching skills.
• Customer service and conflict‑resolution experience.
• Excellent verbal and written communication skills.
• Strong computer skills, including Microsoft Office and CRM systems.
• Highly organized with the ability to multitask.
• Goal‑oriented with a proven ability to motivate a team.
• Must be available to work evenings and weekends as needed.

Benefits

• Competitive salary.
• Performance‑based bonus opportunities.
• Paid training.
• Career advancement opportunities.
• Supportive team environment.
• Opportunity to work for a growing and respected home remodeling company.

If you are an experienced call center leader who enjoys developing teams, improving performance, and delivering exceptional customer service, we encourage you to apply today!