Call Center Operations Leader

Luxury Bath; Spokane Valley (WA); On-site; USD 50,000 - 65,000; Full time

Job summary

Luxury Bath of Spokane in Spokane, WA is seeking an experienced Confirmation Call Center Manager to lead our growing call center team. The role demands strong leadership, superior communication, and a proven track record in managing call center operations.

You will schedule and confirm appointments for the sales team, recruit and coach representatives, handle inbound/outbound calls, and ensure outstanding customer service while coordinating schedules.

Qualifications

• Experience leading call center teams.
• Strong communication and customer service skills.
• Proven track record of managing call center operations.

Responsibilities

• Schedule and confirm appointments for our sales team
• Recruit, train, coach, and manage Call Center Representatives
• Answer inbound calls and make outbound calls to prospective customers
• Deliver exceptional customer service and resolve customer concerns
• Manage and coordinate sales representatives' schedules

Skills

Leadership

Communication

Customer Service

Call Center Mgmt

Job description

Luxury Bath of Spokane in Spokane, WA is seeking an experienced Confirmation Call Center Manager to lead our growing call center team. The role demands strong leadership, superior communication, and a proven track record in managing call center operations.

You will schedule and confirm appointments for the sales team, recruit and coach representatives, handle inbound/outbound calls, and ensure outstanding customer service while coordinating schedules.