Call Center Manager

Drain Right Services, Inc.; Gardena (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance – health, dental, &-

PTO, vacation/sick time

401k Plan with a 4% match

Paid Training through Nexstar home_s

Job summary

Drain Right Services, Inc. is seeking a customer service supervisor to lead a team of service coordinators and dispatchers. You will train staff to convert calls into booked appointments and ensure the right technicians are matched to each job.

You’ll develop clear scripts, deepen market knowledge, and monitor performance to help the team meet sales and service goals in a fast-paced environment.

Qualifications

• Experience leading a team in service/scheduling environments.
• Ability to coach and train staff to improve appointment bookings.
• Strong customer satisfaction mindset and performance monitoring.

Responsibilities

• Lead and train staff to convert calls into booked service appointments.
• Manage dispatch to match technicians to jobs.
• Create and refine call scripts to boost appointments.
• Know market and customer needs to engage them effectively.
• Monitor staff performance and coaching on sales.
• Develop a cost-effective coaching/training platform.

Skills

Leadership

Customer service

Training

Sales driving

Organized multi-tasker

MS Office proficiency

Tools

Excel

Word

PowerPoint

Job description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time.You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Drain Right Services, Inc.

• Competitive pay
• Medical Insurance – health, dental, vision.
• Work life balance – PTO, vacation/sick time.
• 401k Plan with a 4% match.
• PAID TRAINING through Nexstar home services.

The Big Task

You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Sub Tasks

• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Drain by visiting: www.drainrightservices.com

Equal Opportunity Employer