Call Center Manager

Bath Concepts Independent Dealers; Portland (OR); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Bath Concepts Independent Dealers in Portland, OR is seeking an experienced Call Center Manager to lead in-office operations. You will hire, train and supervise staff, ensure outstanding customer service, and drive appointment scheduling, inbound/outbound calls, and quotas.

This role requires evenings and weekend availability and strong conflict resolution skills, with an excellent compensation package including salary and bonus opportunities.

Qualifications

• Experience managing a call center.
• Excellent communication skills.
• Experience in scheduling and training staff.
• Available to work evenings and weekends.
• Able to resolve conflicts.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls as needed and as a training tool.
• Provide exemplary customer service.
• Manage sales reps schedules.
• Achieve weekly and monthly quotas.

Skills

Call center management

Customer service

Leadership

Conflict resolution

Job description

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job Duties

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.