Call Center Manager

Bath Concepts Independent Dealers; Spokane (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading home improvement company in Spokane is seeking an experienced Call Center Manager to oversee operations, manage a team, and ensure excellent customer service. The ideal candidate will possess strong computer and communication skills and have a background in management and customer service. Evening and weekend availability is required. This role offers a competitive salary and bonus opportunities.

Qualifications

• Experience in managing a call center team.
• Ability to work evenings and weekends when required.
• Proficiency in scheduling and managing appointments.

Responsibilities

• Schedule and confirm appointments.
• Hire, train, and manage Call Center Representatives.
• Answer inbound calls and make outbound calls as needed.
• Provide customer service assistance.
• Manage sales representatives' schedules.
• Achieve weekly and monthly quotas.

Skills

Excellent computer skills

Strong communication skills

Management experience

Customer service experience

Conflict resolution

Job description

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Responsibilities

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Provide customer service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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