Call Center Manager

Bath Concepts Independent Dealers; Bend (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Salary plus bonus opportunities

Job summary

Bath Concepts Independent Dealers in Bend, OR is seeking an experienced Call Center Manager to lead in-office operations and drive customer satisfaction.

You will hire, train and manage representatives, schedule calls, meet quotas, and coordinate with sales reps while working evenings and weekends.

Qualifications

• Experience managing a call center or contact center environment.
• Strong communication and conflict-resolution skills.
• Availability to work evenings and weekends.

Responsibilities

• Schedule and confirm appointments.
• Hire, train and manage Call Center Representatives.
• Answer inbound calls and make outbound calls as needed and as a training tool.
• Provide excellent customer service and resolve issues.
• Manage sales reps schedules and ensure alignment with targets.
• Achieve weekly and monthly quotas.

Skills

Call center management

Customer service

Staff training

Conflict resolution

Communication skills

Computer literacy

Job description

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job Duties

• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

We have an excellent compensation package for this position that includes a salary and bonus opportunities.