Call Center Manager

Filetwigbay; Pocatello (ID); Remoto; USD 75.000 - 123.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-friendly

Parental leave

Stipend for tools and courses

Descrizione del lavoro

Netflix is seeking a Call Center Manager to lead the Pocatello team. You will sit in on demos, tighten scripts after losses, and own post-sale check-ins that turn clients into references.

You'll write copy for ads, emails, and web pages, keep the CRM honest for accurate forecasts, and mentor junior reps on outreach cadence and objections. Remote-first flexibility and a stipend for tools are offered.

Competenze

• Self-awareness to identify which problems are yours to solve.
• Manager-caliber judgment about when to escape and when to absorb.
• Clear communication that over-shares early and trims later.
• Calm under pressure when a client changes scope mid-stream.
• Comfort owning sales marketing decisions in an ID market.
• Proven leadership experience guiding manager-level initiatives.

Mansioni

• Sit in on demos and tighten the script after every loss
• Own the post-sale check-in that turns clients into references
• Hand marketing the field intel that sharpens next quarter's ads
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Keep the CRM honest so forecasts at Netflix mean something
• Mentor junior reps on outreach cadence and objection handling
• Pitch Netflix's outcome-focused offering to buyers who haven't heard of us yet
• Build the Pocatello reference network that closes deals for you

Conoscenze

Self-awareness

Judgment

Communication skills

Calm under pressure

Sales marketing ownership

Leadership experience

Descrizione del lavoro

Netflix is on a mission to own its category, and the right Call Center Manager will help us get there faster. The bargain is plain — your 7 years and Conflict Resolution for $75,000 - $123,000, plus a sales marketing team that hands over the reins.

Key Responsibilities

• Sit in on demos and tighten the script after every loss
• Own the post-sale check-in that turns clients into references
• Hand marketing the field intel that sharpens next quarter's ads
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Keep the CRM honest so forecasts at Netflix mean something
• Mentor junior reps on outreach cadence and objection handling
• Pitch Netflix's outcome-focused offering to buyers who haven't heard of us yet
• Build the Pocatello reference network that closes deals for you

What You'll Bring

• The self-awareness to know which problems are yours to solve
• Manager-caliber judgment about when to escape and when to absorb
• The communication discipline to over-share early and trim later
• Demonstrated calm when a Pocatello, ID client changes scope mid-stream
• Comfort owning sales marketing decisions in an ID market
• Proven leadership experience guiding manager-level initiatives

We are Netflix, a relentlessly curious sales marketing company headquartered in Pocatello, ID. Kindness and high standards live together comfortably on this quality-focused Pocatello team.

Count on $75,000 - $123,000, remote-first flexibility, parental leave, and a stipend for the tools and courses you need.

Our Pocatello team is currently shortlisting candidates for this position.