Drain Tech

Cranney Home Services; Danvers (MA); On-site; USD 73,000 - 94,000; Full time

Benefits offered by this job

Healthcare for you and eligible family

Dental Insurance

Vision Insurance (100% company-paid)

Company-Paid Life Insurance

401(k) with 4% company match

Wellness Reimbursement

EAP

FSA

Disability (short/long-term)

PTO & Sick Time

Paid Major Holidays

Employee Referral Bonus

Company truck from home

Uniforms provided

Smartphone & tablet provided

Job summary

Cranney Home Services is seeking an experienced Drain Technician to join our residential service team in Massachusetts. You will diagnose problems, provide effective solutions, and deliver an exceptional customer experience from first arrival.

Expect to work with a company truck from home, no commercial work, and a comprehensive benefits package. We value pride in workmanship and strong customer service as the core of our success.

Qualifications

• 3+ years of drain service experience.
• Jetting experience required.
• OSHA 10 certification is a plus.
• Strong customer service skills and communication are essential.
• Ability to work independently and troubleshoot effectively.
• Valid driver’s license with clean record.
• Pride in your work and commitment to doing the job right.

Responsibilities

• Follow Cranney’s 6-Step Customer Service System.
• Troubleshoot and diagnose drain and plumbing issues.
• Identify root causes and provide solutions.
• Perform drain cleaning using snake machines and drain jetters.
• Perform general drain clearing and repairs.
• Explain problems and recommended solutions to customers.
• Educate customers on plumbing and drain systems.
• Maintain professional workmanship and appearance.
• Follow safety standards and procedures.

Skills

Drain service experience

Jetting experience

Customer service

Communication skills

Troubleshooting

Independent work

Valid driver's license

Professionalism

Pride in work

Education

OSHA 10 certification

Tools

Snake machines

Drain jetters

Job description

Description

Build Your Career with Cranney Home Services

Great technicians deserve a great place to work.

At Cranney Home Services, we’re not just looking for someone to fill a truck — we’re looking for skilled professionals who take pride in their craft, care about their customers, and want to build a long-term career with a company that invests in its people.

We’ve built our reputation by putting quality, professionalism, and customer satisfaction first. With a 4.6/5 employee rating and more than 3,000 customer reviews, our success comes from the people who represent Cranney every day.

Now, we’re looking for an experienced Drain Technician to join our growing residential service team.

If you’re looking for strong earning potential, excellent benefits, a company truck dispatched from home, and a team that genuinely supports your success, this could be the opportunity you’ve been looking for.

We believe great work deserves great compensation. Along with competitive pay, we offer a comprehensive benefits package designed to support you and your family:

• Earn $35–$45 Per Hour- Based on experience.
• Healthcare for you and eligible family members
• Dental Insurance
• 100% Company-Paid Vision Insurance
• Company-Paid Life Insurance
• 401(k) with a 4% Company Match
• Wellness Reimbursement
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability
• Paid Time Off (PTO) & Sick Time
• Paid Major Holidays
• Employee Referral Bonus

Work Smarter

• Company truck stocked with the tools you need
• Dispatch directly from home
• Residential service only — NO commercial work
• Company-provided uniforms
• Company-provided smartphone and tablet
• Professional, well-equipped service operation

What You'll Do

As a Drain Technician, you’ll be the face of Cranney in our customers' homes. You’ll diagnose problems, provide solutions, and deliver an exceptional experience from the moment you arrive.

Your responsibilities will include:

• Follow Cranney’s 6-Step Customer Service System
• Troubleshoot and diagnose drain and plumbing issues
• Identify the root cause of problems
• Perform drain cleaning using snake machines and drain jetters
• Perform general drain clearing and repairs
• Clearly explain problems and recommended solutions to customers
• Educate customers on their plumbing and drain systems
• Provide professional, high-quality workmanship
• Maintain a clean, professional appearance and work environment
• Follow company safety standards and procedures

Requirements

What We're Looking For

We're looking for someone who is confident in their technical abilities and understands that exceptional service is just as important as excellent workmanship.

You'll need:

• 3+ years of drain service experience
• Jetting experience — required
• Plumbing experience — a plus
• OSHA 10 certification — a plus
• Strong customer service skills
• Excellent communication skills
• Ability to work independently
• Strong troubleshooting and problem-solving skills
• Valid driver's license and clean driving record
• Dependability, professionalism, and a positive attitude
• Pride in your work and commitment to doing the job right

What Does Success Look Like?

At Cranney, we believe expectations should be clear and our technicians should have the opportunity to succeed.

Success in this role means:

• Completing an average of 4 calls per day
• Working toward a 90% conversion rate goal
• Meeting daily revenue targets
• Delivering exceptional customer experiences
• Maintaining high-quality workmanship
• Minimizing callbacks through proper diagnosis and quality work
• Demonstrating professionalism, reliability, and accountability
• Being a positive and dependable member of the Cranney team

Why Cranney?

We’re building more than a service company — we’re building a team of professionals who want to be proud of where they work.

At Cranney Home Services, your success matters. You’ll have the tools, support, benefits, and leadership needed to grow your career while making a difference for our customers every day. You bring the experience. We’ll provide the opportunity.

If you’re ready to take the next step in your career and join a company that values its people, we want to hear from you.

Come build your future with Cranney Home Services.

Cranney Home Services is an equal employment opportunity and affirmative action employer.