Call Center Manager

Ultimate Staffing; Buford (GA); On-site; USD 30,307 - 35,817; Full time

Job summary

A staffing company is looking to hire a Call Center Manager for their Buford, GA location. The role requires leading a customer service team, optimizing processes for efficiency, and handling escalations. The ideal candidate has at least 5 years of management experience and strong communication skills. This is a full-time position offering a competitive salary range of $22.00 to $26.00 per hour.

Qualifications

• Minimum of 5 years in managing customer service.
• Excellent communication and team-building skills.
• Proficiency in service systems.

Responsibilities

• Lead and mentor a growing customer service team.
• Optimize service processes for efficiency and client satisfaction.
• Handle escalations and deliver innovative solutions.
• Collaborate across departments to enhance customer experience.
• Monitor key metrics and feedback to continuously improve.

Skills

Team-building skills

Communication skills

Customer-first mindset

Education

Bachelor's degree preferred

Job description

Overview

We are looking to hire a Call Center Manager for our Buford, GA location.

Base pay range

$22.00/hr - $26.00/hr

Responsibilities

• Lead and mentor a growing customer service team
• Optimize service processes for efficiency and client satisfaction
• Handle escalations and deliver innovative solutions
• Collaborate across departments to enhance customer experience
• Monitor key metrics and feedback to continuously improve

Qualifications

• Minimum of 5 years in managing customer service
• Excellent communication and team-building skills
• Proficiency in service systems and a customer-first mindset
• Bachelor's degree preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Telephone Call Centers