Call Center (Lead Generation) Representative

Window Nation; Maryland; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid training

Monthly performance bonuses

Onsite in Fulton, MD

Job summary

Window Nation in Fulton, MD is hiring a Call Center Representative to turn customer service into opportunities. You will make outbound calls, qualify interest, and schedule in-home appointments for the sales team.

Training is provided, no prior call center experience required, with a structured five-shift weekly schedule onsite. Eligible candidates have a high school diploma and at least one year of customer-facing experience.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of experience working with customers.
• Ability to reliably work the full posted schedule onsite in Fulton, MD.

Responsibilities

• Make outbound calls and engage potential customers in friendly, professional conversations.
• Qualify interest and schedule in-home sales appointments.
• Accurately enter and update customer information in our CRM systems.
• Work toward individual and team lead and appointment goals.
• Learn to handle questions and objections in a supportive, team-focused environment.

Skills

Customer service

Clear communication

Reliability

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite

Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.

No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.

What You'll Do:

• Make outbound calls and engage potential customers in friendly, professional conversations
• Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
• Accurately enter and update customer information in our CRM systems
• Work toward individual and team lead and appointment goals
• Learn how to confidently handle questions and objections while working in a supportive, team-focused environment

What You Need (Minimum Requirements):

• High school diploma, GED, or equivalent
• At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
• Ability to reliably work the full posted schedule onsite in Fulton, MD

You’ll Be a Good Fit If You:

• Communicate clearly and confidently with different types of people
• Are comfortable using a computer while talking with customers
• Can learn and navigate new systems and software
• Are dependable and motivated by goals
• Enjoy a fast-paced, team-oriented environment
• Are coachable and willing to learn

Work Schedule:

After completing training, you’ll transition to a consistent weekly schedule. This position requires five scheduled shifts per week, with evening and weekend availability depending on the schedule selected.

To be considered, you must be able to reliably work at least one of the following schedules:

Schedule 11:

• Sunday: 10:00 a.m.–7:00 p.m.
• Monday: 10:00 a.m.–7:00 p.m.
• Wednesday: 10:00 a.m.–7:00 p.m.
• Thursday: 10:00 a.m.–7:00 p.m.
• Friday: 10:00 a.m.–7:00 p.m.
• Days off: Tuesday and Saturday

Schedule 12:

• Monday: 10:00 a.m.–7:00 p.m.
• Tuesday: 10:00 a.m.–7:00 p.m.
• Thursday: 10:00 a.m.–7:00 p.m.
• Friday: 10:00 a.m.–7:00 p.m.
• Saturday: 10:00 a.m.–7:00 p.m.
• Days off: Sunday and Wednesday

Schedule 13:

• Monday–Wednesday: 12:00 p.m.–9:00 p.m.
• Friday: 12:00 p.m.–9:00 p.m.
• Saturday: 11:00 a.m.–8:00 p.m.
• Days off: Sunday and Thursday

Schedule 14:

• Monday–Thursday: 2:00 p.m.–11:00 p.m.
• Friday: 1:00 p.m.–10:00 p.m.
• Days off: Saturday and Sunday

Please review these options carefully before applying. Your selected schedule will remain consistent each week after training.

Paid Training and Upcoming Start Dates:

All new Call Center (Lead Generation) Representatives must complete a mandatory, two-week paid training program before beginning their regular schedule.

Upcoming Start Dates:

• Monday, September 14, 2026
• Monday, September 21, 2026

Training Schedule For Your First Two Weeks:

• Monday through Friday, 8:00 a.m.–5:00 p.m.

Full attendance during both weeks of training is required. These hours apply only during the training period. After training, you’ll transition to the regular weekly schedule you were hired to work.

Why Window Nation?

At Window Nation, strong performance can lead to greater earning potential and opportunities to grow. You'll receive paid training and ongoing coaching while working alongside a team that's focused on improving and succeeding together.

You don't need previous sales or call center experience to build a career here. If you bring strong people skills, reliability, and the motivation to hit goals, we'll help you develop the rest.

Our Fulton location is conveniently located near Route 29, Route 32, and I-95 and is accessible from Columbia, Laurel, Scaggsville, Burtonsville, Savage, Jessup, Clarksville, and surrounding communities.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.