Call Center Hiring Event 10/19/26 from 10am through 2pm \"On-Site\"

Living Spaces; La Mirada (CA); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with company match

Vacation (full-time)

Paid Sick Leave (full-time)

Flexible Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces is seeking a Guest Services Representative I in La Mirada, CA to handle guest inquiries across phone, chat, and email in a high-volume support environment.

You will use soft skills, discovery, and policy knowledge to resolve questions, document interactions, and follow up as needed to ensure guest satisfaction.

Qualifications

• High school diploma or GED required.
• 1–2 years of related customer service experience.
• Equivalent combination of education and experience considered.
• Proficient knowledge of Word, Excel and Outlook; AX/Genesys Cloud/MS Dynamics a plus.

Responsibilities

• Answer inbound guest inquiries in a high-volume contact center.
• Address guest questions using needs discovery, problem solving and policy knowledge.
• Capture accurate notes to summarize guest interactions in accounts.
• Ensure timely follow-up and provide updates via calls or written communication.
• Meet or exceed KPIs: AHT, calls/chats per hour, QA, schedule adherence, CSAT.
• Participate in ongoing training; limited travel may be required.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

AX

Genesys Cloud

MS Dynamics

Job description

## Position Summary The Guest Services Representative 1 helps resolve incoming customer support inquiries through phone, chat, and other written communication channels, providing timely assistance and support to enhance the overall guest experience.## Position Description**Essential Duties and Responsibilities** include the following. Other duties may be assigned.* Answer inbound guest inquiries in a high-volume contact center.* Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem solving, available tools, and knowledge of company products and policies.* Capture accurate notes to summarize interactions on guest accounts.* Ensure timely follow-up on inquiries requiring additional research, including collaborating with other teams or departments and providing updates to guests through outbound calls or written communication.* Meet or exceed key performance metrics, including Average Handle Time, Calls/Chats Per Hour, Quality Assurance (QA), Schedule Adherence, and Customer Satisfaction.* Participate in ongoing training and development activities; limited travel may be required.\\*\\*Full-Time Variable Schedules 10am-9pm\\*\\* Bonus Potential #LSA1## Qualifications**Education/Experience:** High school diploma or general education degree (GED). One to two years of related experience in customer service. Equivalent combination of education and experience will be considered.**Computer Skills:** To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.## **Position Hiring Range**The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $18.00 - $23.40Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:* Medical (full-time only)* Dental (full-time only)* Vision (full-time only)* 401(k) with Company match (full and part-time)* Vacation (full-time only or as otherwise required by applicable law)* Paid Sick Leave (full and part-time)* Flex or Health Spending Account (for eligible full-time only)* Employee Assistance Program (full and part-time)* Holiday pay (full-time only)* Life insurance (full-time only)