Sales Specialist 2- Retail Operations (full-time)

Living Spaces; La Mirada (CA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Vacation

Paid Sick Leave

Life insurance

Job summary

Living Spaces is seeking a Sales Specialist 2 (Operations) in California to blend guest engagement with operational excellence. You will drive sales per hour and manage core cash office tasks while supporting customer service and trade programs.

The role emphasizes brand representation, SOP adherence, and collaboration with leadership to resolve escalations and perform standard work across sales and operations.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of retail experience in a direct customer environment.
• High-volume retail experience preferred.
• Experience with Microsoft Office programs.

Responsibilities

• Demonstrate proficiency in the Living Spaces Guest Engagement Model and meet sales/hour targets.
• Review daily sales results and complete monthly proficiency plans.
• Maintain guest satisfaction scores at or above store goals and follow up on CRM tickets.
• Assist store leadership with guest escalations, returns, exchanges and discounts per SOP.
• Process all payment transactions accurately and manage cash office standard work.
• Drive outreach and relationship-building for Commercial & Trade programs.
• Perform Sales Specialist-1 and 2 standard work for sales and operations, planning and events.

Skills

Retail experience

Customer service

Microsoft Office

CRM ticket handling

Education

High School Diploma or GED

Tools

Microsoft Office

CRM systems

Job description

## Position Summary The Sales Specialist 2 (Operations) combines established sales expertise with expanded, role‐based capabilities in Operations. The Sales Specialist 2 executes the Living Spaces Guest Engagement Model to deliver exceptional guest experiences, drive repeat visits, and achieve targeted sales per hour while meeting all key performance indicators (KPIs). In addition to core sales responsibilities, the role includes developing advanced operational capabilities by performing standard work, supporting operational customer functions, and maintaining the cash office in accordance with established standards.## Position Description**Essential Duties and Responsibilities:*** Demonstrate and drive proficiency in the Living Spaces Guest Engagement Model, aligning behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.* Review daily sales results and complete monthly proficiency plans using end-of-month reporting tools.* Maintain guest satisfaction survey scores at or above store goals; perform guest email follow-ups and resolve open CRM tickets promptly.* Assist store leadership in resolving guest escalations, returns, exchanges, and discounts in compliance with SOP guidelines.* Process all payment transactions accurately, including cash, financing, and credit cards; execute assigned Cash Office standard work, including vault opening and closing, in compliance with Asset Protection and security policies.* Act as a brand ambassador for Commercial & Trade programs, driving outreach, lead generation, and relationship-building with business clients.* Perform Sales Specialist‐1 and assigned Sales Specialist‐2 Standard Work for sales and operations while following structured routines for planning, lead tracking, and event execution.* Ensure compliance and consistency in all processes, including SOP adherence, commercial objectives, and performance routines from concept through delivery.LS1A## Qualifications**Education/Experience:** High School Diploma or GED equivalent required. Minimum 2 years of retail experience in a direct customer interactive environment preferred. High volume experience is preferred. Equivalent combination of education and experience will be considered. **Computer Skills:**To perform this job successfully, an individual must have experience in Microsoft Office programs.**Certificates and Licenses:**None required**Supervisory Responsibilities:**This position will not have supervisory responsibilities.## **Position Hiring Range**The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $19.15 - $24.85Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:* Medical (full-time only)* Dental (full-time only)* Vision (full-time only)* 401(k) with Company match (full and part-time)* Vacation (full-time only or as otherwise required by applicable law)* Paid Sick Leave (full and part-time)* Flex or Health Spending Account (for eligible full-time only)* Employee Assistance Program (full and part-time)* Holiday pay (full-time only)* Life insurance (full-time only)