Guest Services Process Improvement Coordinator

Living Spaces; La Mirada (CA); Hybride; USD 34 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with company match (full/part‑t

Vacation

Paid sick leave

Flexible spending account

Employee Assistance Program

Holiday pay

Life insurance

Résumé du poste

Living Spaces seeks a Process Improvement Coordinator to drive efficiency within the Guest Services department. You will coordinate cross-functional projects, support IT-driven updates, and ensure resources, training, and timelines align with business goals.

The role emphasizes analytical problem solving, project support across lifecycle stages, and collaboration with leadership to implement practical action plans. A strong foundation in MS Office, data tools, and CRM systems is required.

Qualifications

• Bachelor's degree in business management or related field required; equivalent in education/experience considered.
• 2 years experience in fast-paced call center or project management support role.
• Minimum 5 years experience in call center or customer service environment.
• Proven analytical skills to resolve problems and find solutions.
• Proficient with Microsoft Office (Excel, Word, PowerPoint); Tableau and Report Writing preferred.
• Experience with Intercom, AX, Genesys Cloud, Pega CRM, Visio is a plus.

Responsabilités

• Audit internal processes and identify process improvement opportunities.
• Research issues and help define project requirements, scope, and objectives.
• Support and coordinate all project life cycle phases, including UAT for tech updates.
• Prioritize IT roadmap and oversee UAT for software updates.
• Manage project calendar, track activities, and report progress.
• Prepare outlines, schedule meetings, and coordinate training.
• Develop tools, SOPs, and reference materials for team success.

Connaissances

Analytical skills

Project coordination

Microsoft Office

Formation

Bachelor's degree in business management or related field

Outils

Tableau

Report Writing

Intercom

Genesys Cloud

Pega CRM

Visio

AX

Microsoft Excel

Microsoft Word

PowerPoint

Description du poste

## Position Summary The Process Improvement Coordinator supports the identification, planning, and execution of process improvement initiatives within the Guest Services department. This role assists in coordinating cross-functional and cross-market projects, collaborating closely with leadership to develop and implement action plans that align resources, training, and timelines to drive operational efficiency and continuous improvement.## Position Description**Essential Duties and Responsibilities** include the following. Other duties may be assigned.* Audit internal processes and assist leadership in identifying process improvement opportunities.* Research issues and assist in evaluating and defining project requirements, scope, and objectives.* Provide support and coordination throughout all phases of project life cycles, including User Acceptance Testing (UAT) for technology updates.* Act as the IT liaison by helping prioritize the IT roadmap and completing UAT for key software updates and upgrades.* Manage the project management calendar, track project activities, and report on progress.* Perform administrative tasks, including preparing project outlines, scheduling meetings, and coordinating training.* Complete tasks assigned by the Manager in an efficient and timely manner.* Support the development and implementation of tools, training, SOPs, and reference materials necessary for team success.LSA1## Qualifications**Education/Experience:** Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business management or related field. 2 years of experience in either a fast-paced call center or project management support role. Minimum 5 years of experience within a call center or customer service environment. Proven analytical skills are necessary to resolve problems and look for solutions. Equivalent combination of education and experience will be considered.**Computer Skills:** To perform this job successfully, an individual must have experience in Microsoft Office programs including Excel, Word, and PowerPoint. Experience with Tableau and Report Writing is preferred. Experience with Intercom, AX, Genesys Cloud, Pega CRM, and Visio a plus.**Certificates and Licenses:** None**Supervisory Responsibilities:** This position will not have any supervisory responsibilities.## **Position Hiring Range**The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $24.65 - $32.00Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:* Medical (full-time only)* Dental (full-time only)* Vision (full-time only)* 401(k) with Company match (full and part-time)* Vacation (full-time only or as otherwise required by applicable law)* Paid Sick Leave (full and part-time)* Flex or Health Spending Account (for eligible full-time only)* Employee Assistance Program (full and part-time)* Holiday pay (full-time only)* Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)