Sales Specialist \"Call Center\"

Living-Spaces; La Mirada (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Vacation

Paid sick leave

Flexible Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces is seeking a Guest Services Product Specialist in a high-volume call center in California. You will drive sales by engaging guests, identifying needs, and recommending products while delivering a high-quality guest experience.

You will capture notes, follow up with guests, and work to exceed KPIs through effective discovery, problem-solving, and collaboration with other teams as needed. Training and occasional travel may be required.

Qualifications

• 1–3 years in sales, customer service, or call center required.
• Proficient knowledge of Microsoft Word, Excel, and Outlook.
• Experience handling inbound/outbound customer interactions with sales or KPI targets.

Responsibilities

• Answer inbound guest inquiries in a high-volume call center.
• Engage guests and build rapport using the engagement model.
• Address questions and needs using discovery and knowledge of products/policies.
• Capture accurate notes to summarize interactions on guest accounts.
• Ensure timely follow-up with guests via outbound calls or email.
• Meet or exceed established KPIs and performance targets.
• Participate in ongoing training; limited travel may be required.

Skills

Sales

Customer service

Call center

Education

High School Diploma or GED

Tools

Intercom

AX

Genesys Cloud

Pega CRM

Job description

Position SummaryThe Guest Services Product Specialist is responsible for driving sales revenue by engaging with guests through inbound phone interactions, identifying their needs, and providing product recommendations and solutions. This role delivers a high-quality guest experience by leveraging product knowledge, building rapport, and guiding guests through the purchasing process to support sales and service objectives.Position DescriptionEssential Duties and Responsibilities include the following. Other duties may be assigned.Answer inbound guest inquiries in a high-volume call center environment.Engage guests and build rapport using the Living Spaces Guest Engagement Model.Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem-solving, available tools, and knowledge of company products and policies.Capture accurate notes to summarize interactions on guest accounts.Ensure timely follow-up on issues requiring additional research, including partnering with other teams or departments and providing updates to guests through outbound calls or email.Meet or exceed established key performance metrics.Participate in ongoing training and development activities; limited travel may be required.Assist with inbound service inquiries during high-call volume periods.#LS1BQualificationsEducation/Experience: High School Diploma or General Education Diploma (GED) equivalent required. 1–3 years of related experience in sales, customer service, or a call center environment required, preferably within retail or home furnishings. Experience handling inbound or outbound customer interactions while meeting sales or performance targets required. Equivalent combination of education and experience will be considered.Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus.Certificates and Licenses: NoneSupervisory Responsibilities: This position will not have any supervisory responsibilities.Position Hiring RangeThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $18.85 - $24.50Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:Medical (full-time only)Dental (full-time only)Vision (full-time only)401(k) with Company match (full and part-time)Vacation (full-time only or as otherwise required by applicable law)Paid Sick Leave (full and part-time)Flex or Health Spending Account (for eligible full-time only)Employee Assistance Program (full and part-time)Holiday pay (full-time only)Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.Applicant Privacy