Account Manager

Express Employment Professionals - Cincinnati East; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Express Employment Professionals – Brooklyn, NY is seeking a motivated Account Manager to join a growing organization. The role focuses on building long-term client relationships, understanding needs, and delivering tailored solutions across internal teams.

Responsibilities include managing renewals, proposals, and contracts, tracking key metrics, and identifying growth opportunities within existing accounts. A strong emphasis is placed on communication, organization, and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 2+ years of experience in account management, sales, or customer relations.
• Proficiency in CRM systems and Microsoft Office Suite.
• Excellent communication and organizational skills.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Build strong relationships with clients to understand business goals and challenges.
• Coordinate with internal departments to ensure timely and accurate service delivery.
• Manage account renewals, proposals, and contract updates.
• Track and report on key account metrics and client feedback.
• Identify opportunities for growth within existing client relationships.
• Resolve client issues promptly and effectively.

Skills

Strong communication

Negotiation

Presentation skills

Time management

Multitasking

CRM proficiency

MS Office

Education

Bachelor's degree in Business/Marketing

Tools

CRM software (Salesforce)

Microsoft Office Suite

Job description

Express Employment Professionals – Brooklyn, NY is seeking a motivated and relationship-driven Account Manager to join a growing organization. The ideal candidate will have strong communication and organizational skills, a customer-focused mindset, and the ability to manage multiple accounts while maintaining high levels of client satisfaction.

Job Description

As an Account Manager, you will be responsible for building and maintaining long-term relationships with clients, understanding their needs, and ensuring that the company delivers quality products and services. You will collaborate with internal teams to provide tailored solutions and ensure seamless communication between clients and departments.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts
• Build strong relationships with clients to understand business goals and challenges
• Coordinate with internal departments to ensure timely and accurate service delivery
• Manage account renewals, proposals, and contract updates
• Track and report on key account metrics and client feedback
• Identify opportunities for growth within existing client relationships
• Resolve client issues promptly and effectively

Requirements

Experience – 2+ years of experience in account management, sales, or customer relations
Education – Bachelor’s degree in Business, Marketing, or a related field (preferred)
Skills – Strong communication, negotiation, and presentation abilities
Organization – Excellent time management and multitasking skills
Technical – Proficiency in CRM systems and Microsoft Office Suite
Commute – Must reside within a reasonable distance (60 minutes or less commute)

About Express Employment Professionals

At Express Employment Professionals – Brooklyn, we specialize in connecting talented professionals with exceptional companies across New York City. We focus on building lasting partnerships that help both candidates and employers succeed.

We are an Equal Opportunity Employer, committed to fairness, inclusion, and professional growth for all employees.