Residential Broadband Technician

3M HEALTHCARE; Scottsdale (AZ); On-site; USD 30,307 - 45,460; Full time

Benefits offered by this job

401(k) with company match

Life and disability insurance

Healthcare options

Paid time off

Parental leave

Fertility coverage

Adoption assistance

Employee discounts

Job summary

Cox Communications, Inc. is hiring a Residential Broadband Technician in Scottsdale, AZ. You will connect customers to broadband and voice services, install, repair, and support residential products while delivering friendly service.

Responsibilities include installing, disconnecting, troubleshooting, coordinating with CommCenter, and educating customers on service options to ensure quality and customer satisfaction. The role requires a valid driver's license and the ability to lift equipment.

Qualifications

• High School diploma or GED; post-high-school education is a plus.
• Minimum of 2 years in a related field; one year of health-related experience.
• At least one year of direct customer service experience.
• Valid state driver’s license and good driving record.
• Travel and work during business needs.
• Preferred: 5+ years in-service installation and repair in telecommunications or similar environment.
• Spanish proficiency desirable in some locations.

Responsibilities

• Install, disconnect, and troubleshoot video, high-speed internet, telephony, and automation services.
• Drive company vehicle safely between office/warehouse and work sites.
• Monitor work enablement system for schedule changes and current assignments.
• Communicate with CommCenter for onsite support or routing assistance.
• Interact with customers and educate them on services and products.
• Consult with supervisors and other technicians for advice and support.
• Ensure quality of services meets or exceeds industry and company performance standards.
• Participate in team meetings and training sessions.
• Work with alarms, low-voltage electricity, and color-coded wires.
• Maintain accurate recordkeeping of transactions.

Skills

Customer service

Communication

PC proficiency

Windows

Education

High School diploma or GED

Job description

Job Title

Residential Broadband Technician

Company

Cox Communications, Inc.

Job Overview

We’re hiring a Residential Broadband Technician to focus on connecting residential customers to services worldwide. You will install, repair, and support residential broadband products and services.

Compensation and Benefits

Hourly base pay ranges from $22.02 to $33.08 per hour, with a starting rate of $24.23 for new hires. Position may be eligible for commission, bonuses, and incentive programs. Benefits include 401(k) with company match, life and disability insurance, comprehensive healthcare options, paid time off, flexible vacation, parental leave, fertility coverage, adoption assistance, pet insurance, paid volunteer hours, and employee discounts.

Responsibilities

• Install, disconnect, and troubleshoot video, high-speed internet, telephony, and automation services.
• Drive company vehicle safely between office/warehouse and work sites.
• Monitor work enablement system for schedule changes and current assignments.
• Communicate with CommCenter for onsite support or routing assistance.
• Interact with customers and educate them on services and products.
• Consult with supervisors and other technicians for advice and support.
• Ensure quality of services meets or exceeds industry and company performance standards.
• Participate in team meetings and training sessions.
• Work with alarms, low-voltage electricity, and color-coded wires.
• Maintain accurate recordkeeping of transactions.

Qualifications

• High School diploma or GED; post-high-school education is a plus.
• Minimum of 2 years in a related field; one year of health-related experience.
• At least one year of direct customer service experience.
• Valid state driver’s license and good driving record.
• Physical ability to use tools and equipment, lift up to 500 lbs, and perform ladder work.
• Proficiency with PCs and Windows software.
• Stable work history and ability to work required shifts and overtime.
• Travel and work during business needs.
• Preferred: 5+ years in-service installation and repair in telecommunications or similar environment.
• Spanish proficiency desirable in some locations.

Physical Requirements

Ability to carry and use tools and equipment, distinguish different colors of wire, bend, stoop, crawl, and work in high places. Maximum weight capacity for ladder work is 375 lbs (incl. body weight, tools, PPE). Must be able to lift up to 68 lbs, climb ladders, work in crawl spaces, attics, and outdoors in extreme weather and varied locations.

Benefits Summary

Employees receive at least 16 hours of paid time off per month and seven paid holidays. Additional paid time off includes bereavement, voting, jury duty, volunteer, military, and parental leave. Bonuses, incentive programs, and other financial benefits may apply.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause undue hardship. EOE, including disability/vets.

Application Eligibility

Applicants must be authorized to work in the United States for any employer without current or future sponsorship.