Cox Communications Now Hiring Inbound Sales Representative (143013)

Cox Enterprises; Las Vegas (NV); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health care benefits

Pension

401(k) benefits

Opportunities for personal development

Job summary

Cox Enterprises is seeking an Inbound Sales Representative in Las Vegas, Nevada. This role involves driving sales in a high-intensity call center while ensuring customer satisfaction. Responsibilities include handling customer calls, achieving sales metrics, and upselling services.

The ideal candidate should be able to multitask and have strong interpersonal skills. The position offers competitive annual compensation of $41–$51k, along with health care and retirement benefits.

Qualifications

• High-school diploma, GED, or relevant work experience.
• Demonstrated ability to multi-task and pursue opportunities with little direction.
• Excellent interpersonal skills and ability to establish collaborative customer relationships.

Responsibilities

• Receive calls from customers for sales and revenue generation.
• Utilize proactive sales skills to identify customer needs.
• Achieve monthly key performance metrics and maintain accurate records.

Skills

Multi-tasking

Interpersonal skills

Influencing others

Education

High-school diploma or GED

Job description

Cox Communications Now Hiring Inbound Sales Representative (143013)

As the nation’s third largest cable and broadband company, Cox provides a range of digital, video, Internet, and telephone services to over 6 million customers worldwide.

The Inbound Sales Representative serves as a front‑line representative of the Cox brand in a high‑intensity call center environment, driving sales for all residential services and product lines while ensuring customer satisfaction.

Primary Responsibilities and Essential Functions

• Receive calls from current customers and non‑subscribers for sales and revenue generation.
• Utilize proactive sales skills to identify customer needs and position products that best meet those needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance.
• Educate customers on current marketing campaigns and recommend appropriate packages and services.
• Maintain accurate records of sales activities on a daily basis.
• Increase revenue through up‑selling and cross‑selling video, high‑speed internet, wireless, and telephony services.
• Research and review competitive pricing and service offerings to provide customers with price and product comparisons.
• Use multiple customer databases to access, change, or input account information for new and existing customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems.
• Other duties as assigned.

Minimum Qualifications

• High‑school diploma, GED, or relevant work experience.
• Demonstrated ability to multi‑task and pursue opportunities with little direction.
• Excellent interpersonal skills and ability to establish collaborative customer relationships.
• Ability to influence others through direct or indirect influence.
• Capacity to thrive in a high‑change, ambiguous business environment.
• Eligibility to work in the United States.

Preferred Qualifications

• Experience in the telecommunications industry.
• At least 1 year in a sales quota environment.
• At least 2 years of experience in retail, training, indirect sales, or related fields.

Benefits

• Competitive salary with $41‑$51k annual compensation opportunity at goal.
• Health care, pension, and 401(k) benefits.
• Best‑in‑class working environment and opportunities for personal development.

Equal Employment Opportunity Statement

Cox is an equal employment opportunity employer. Cox Communications is a wholly owned subsidiary of Cox Enterprises and is committed to fostering a diverse workforce.