Customer Support Reps

System One, Inc.; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

System One, Inc. is seeking Customer Support Representatives to service the New York State Medicaid Management Information System (MMIS) from Albany, NY.

The role is a contract-to-hire position with a hybrid model that combines onsite work with remote flexibility. Responsibilities include handling inbound calls from Medicaid Providers about billing and enrollment questions, learning Medicaid claims processes, processing transactions, and maintaining accurate records.

Qualifications

• Minimum of 2+ years of customer service experience.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent telephone and verbal communication skills.
• Customer-focused with the ability to adapt to different personality types.

Responsibilities

• Provide customer service via telephone and internet for MMIS program.
• Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
• Learn and understand Medicaid claims processes to assist providers effectively.
• Process transactions and maintain accurate database records of customer profiles.
• Act as a liaison for customers, ensuring inquiries are addressed promptly.
• Maintain knowledge of company products and customer service procedures.

Skills

Telephone communication

Verbal communication

Customer service

Time management

Tools

Microsoft Office

Job description

Job Title: Customer Support Reps
Location: Albany, NY
Type: Contract To Hire
Compensation: $20
Contractor Work Model: Hybrid - onsite and remote

Responsibilities

• Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
• Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
• Learn and understand Medicaid claims processes to assist providers effectively.
• Process transactions and maintain accurate database records of customer profiles.
• Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
• Maintain knowledge of company products and customer service procedures.

Requirements

• Minimum of 2+ years of customer service experience.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Excellent telephone and verbal communication skills.
• Customer-focused with the ability to adapt to different personality types.
• Ability to multi-task and manage time effectively.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law
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Ref: #851-Rockville-S1