Call Center Customer Service Rep

ADP, Inc.; New Haven (CT); On-site; USD 32,000 - 45,000; Full time

Job summary

ADP, Inc. in New Haven, CT is seeking a Call Center Customer Service Representative to handle inbound calls, schedule appointments, verify insurance information, and provide friendly, accurate assistance.

Must have a High School diploma and at least one year of office or medical experience; bilingual English/Spanish is highly preferred; strong communication, confidentiality, and computer skills are essential.

Qualifications

• High School Diploma or GED required.
• At least 1 year of office or medical experience preferred.
• Bi-lingual English/Spanish highly preferred.
• Excellent customer service skills with the ability to communicate effectively and confidentially.
• Excellent interpersonal, organizational, and written and verbal communication skills are essential.
• Computer skills and data entry skills are required.
• Familiarity with Microsoft Office, Internet and e-mail is necessary.
• Ability to multitask while maintaining a calm, organized demeanor.

Responsibilities

• Greets patients and updates demographic information in the system.
• Schedules patients into available Provider/Clinician appointments.
• Verifies insurance coverage as indicated by CS-HHC procedures.
• Answers phones and responds to customer requests.
• Identifies, researches, and resolves customer issues using the computer system.
• Follows up on inquiries not immediately resolved.
• Completes call logs and reports.
• Performs other duties as assigned.

Skills

Customer service

Multitasking

Interpersonal skills

Written and verbal communication

Data entry

Confidentiality

Bilingual English/Spanish (preferred)

Computer skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Customer Service Rep

Full Time Full Time 50 Mitchell Drive, New Haven, CT, US

2 days ago Requisition ID: 1520

The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC's practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC's Sliding Fee Program and the various health plans accepted by CS-HHC.

Responsibilities include but are not limited to:

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately.
• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department.
• Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information.
• Answers phones and responds to customer requests.
• Identifies, researches, and resolves customer issues using the computer system.
• Follows-up on customer inquiries that are not immediately resolved.
• Completes call logs and reports.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED required.
• At least one (1) year of office or medical experience is preferred.
• Bi-lingual English/Spanish highly preferred.
• Excellent customer service skills with the ability to communicate effectively and in a confidential manner.
• Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential.
• Computer skills and data entry skills are required.
• Familiarity with Microsoft, Internet and E-mail is necessary.
• Ability to multitask while maintaining a calm, organized demeanor.
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.