Call Center Customer Service Rep

Cornell Scott - Hill Health Center; New Haven (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Cornell Scott - Hill Health Center in New Haven, CT is seeking a Call Center Customer Service Representative. You will handle incoming calls, schedule patient appointments, verify insurance, and maintain accurate records while upholding confidentiality.

The role emphasizes bilingual English/Spanish communication, excellent customer service, and the ability to multitask in a busy health-care environment on-site.

Qualifications

• Excellent customer service skills with ability to communicate effectively and confidentially.
• Bi-lingual English/Spanish is highly preferred.
• Strong written and verbal communication, organizational and data entry skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely, friendly manner.
• Schedule patient appointments using the scheduling module of the practice management system.
• Verify insurance coverage as indicated by CS-HHC procedures.
• Document call logs and follow-up on unresolved inquiries.
• Maintain patient confidentiality and provide accurate information.

Skills

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC.

Responsibilities Include But Are Not Limited To

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately.
• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department.
• Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information.
• Answers phones and responds to customer requests.
• Identifies, researches, and resolves customer issues using the computer system.
• Follows-up on customer inquiries that are not immediately resolved.
• Completes call logs and reports.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED required.
• At least one (1) year of office or medical experience is preferred.
• Bi-lingual English/Spanish highly preferred.
• Excellent customer service skills with the ability to communicate effectively and in a confidential manner.
• Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential.
• Computer skills and data entry skills are required.
• Familiarity with Microsoft, Internet and E-mail is necessary.
• Ability to multitask while maintaining a calm, organized demeanor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.